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Summary:
- Mega Block Gaming is a leading service provider for globally recognized online gaming operators, offering casino brands that integrate fiat and cryptocurrencies into a variety of gamification functions.
- The company is remote-first, focusing on creativity, collaboration, and innovation to provide secure and satisfying player experiences in the casino and sports betting business.
- Mega Block Gaming aspires to be a global leader in the iGaming and Web3 space, with a focus on positive change, sustainable growth, and exceeding expectations through exceptional services and cutting-edge technology.
Responsibilities:
- Handle high-value player accounts within a personal portfolio.
- Build personal relationships with VIPs to ensure exceptional experiences.
- Serve as the first point of contact for VIP inquiries and issues.
- Retain existing players through tailored rewards and bonuses.
- Report on portfolio activities and contribute to brand growth.
- Liaise with internal teams to address player requests and issues.
- Analyze player portfolio performance and identify potential new VIPs.
- Communicate special offers and promotions to VIPs.
- Stay updated on CRM/community campaigns and industry trends.
- Develop a VIP player management strategy to meet company objectives.
Requirements:
- Top-level customer service skills with the ability to anticipate player needs and follow up effectively.
- Minimum of 3 years of experience in iGaming VIP Account Management, preferably in web3 (crypto) casino and sportsbook operations.
- Fluency in English with excellent written and verbal communication skills.
- Basic understanding of crypto tokens.
- Strong data analysis skills are essential.
Benefits:
- Global and dynamic work environment with opportunities for personal growth.
- A collaborative and non-corporate style atmosphere where you can work autonomously.
- Flexible work locations as a remote-first company with colleagues worldwide.
- Flexible working hours and understanding of personal challenges.
- Plenty of time off throughout the year to rest and recharge.
- Competitive compensation package, reviewed regularly.
