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Summary:
- We are an iGaming company with over 4+ years of experience and a team of more than 1300+ specialists.
- Our achievements include 10+ major projects that are popular among our clients and successfully operate in Tier 1-3 countries.
- The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations.
- We are seeking a responsible VIP Manager to join our team.
- The role involves ensuring high-quality service for our VIP clients, supporting their loyalty, and stimulating their activity on the platform.
- The role is remote, and you will demonstrate your customer service skills and make a significant impact on our success.
Responsibilities:
- Daily interaction with VIP clients via phone, email, and messenger to build trusted relationships and promptly address their requests.
- Application of sales methodologies and strong communication skills to enhance loyalty of each VIP client.
- Providing professional support to clients in resolving all issues and informing them about the latest promotions and offers of our product.
- Regular reporting to management and related departments on identified issues or errors in the technical aspects of the product to improve user satisfaction and optimize team performance.
Requirements:
- Minimum of 1 year of experience in sales or as a VIP Manager, preferably in telephone sales.
- Proficient command of Turkish and Russian languages, both spoken and written, for communication with clients.
- Knowledge and application of various sales methodologies.
- Ability to work effectively and make decisions in stressful situations.
- Customer orientation, focusing on satisfying their needs and requests.
- Professionalism in communication, ability to maintain a respectful and friendly tone in conversations with clients, including in challenging situations.
- Knowledge of English is an additional advantage.
Benefits:
- Work equipment – everything you need for your productivity and comfort.
- Paid vacation and sick leave – we care about your health and timely rest.
- Cool creative gifts for holidays and events – we know how important it is to delight our employees on special occasions.
- Competitive salary – your contribution will be properly valued.
- Participation in company internal events – knowledge exchange among colleagues and enhancing your expertise.
- Freedom from micromanagement and rigid hierarchies – we make decisions quickly, and you can always reach out for advice directly from any team member.
- Referral program in the company – build a dream team with us and receive nice bonuses.
- 100% guaranteed professional development and acquisition of new skills.
