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Summary:
ClearDesk is hiring a Virtual Assistant – Healthcare Scheduler to manage caregiver scheduling and support administrative tasks for a U.S.-based healthcare operation. This remote role reports to the Lead Service Coordinator and involves proactive communication, system documentation, and cross-functional collaboration.
Responsibilities:
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Create and manage caregiver schedules up to two weeks in advance across five counties.
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Track caregiver clock-ins and clock-outs for billing and payroll accuracy.
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Respond to last-minute cancellations, absences, and reassignments.
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Handle incoming calls regarding scheduling and client or caregiver inquiries.
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Maintain caregiver and client data in WellSky, including notes and internal updates.
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Communicate scheduling updates to team members and the recruitment team.
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Report territory-specific issues to the Operations Manager.
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Conduct caregiver check-ins and 90-day/annual evaluations.
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Generate supply and demand reports for caregivers.
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Provide cross-coverage support when other team members are unavailable.
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Execute daily task assignments and scheduling priorities.
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Assist with admin tasks during downtime, like job ads and billing prep.
Requirements:
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College educated.
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NBI Clearance, Police Clearance, or equivalent background check upon hiring.
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Comfortable using Hubstaff time-tracking software.
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Experience or strong aptitude in fast-paced scheduling, preferably healthcare.
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Excellent communication and phone-handling skills.
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Recruitment and healthcare experience/software knowledge are a plus, but not required.
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Proficient in Microsoft Outlook, Office Suite, Teams, Zoom, ConnectUC VoIP/Yealink, and OneDrive.
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Professional English fluency.
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Personal computer or laptop with minimum internet speed of 25 Mbps.
Benefits:
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Competitive salary.
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100% Remote (Permanent work from home).
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Prepaid HMO.
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Bonuses and incentives.
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Paid training.
