VP Client Full Time

ABOUT KOLSQUARE

Kolsquare is the leading Influencer Marketing software solution in Europe, trusted by marketing professionals to manage KOL (Key Opinion Leader, also known as influencer) marketing campaigns. Our platform is designed to optimize brand communication strategies, addressing the challenges of the digital era.

With Kolsquare, professionals can seamlessly identify the most suitable KOL profiles, manage their campaigns from start to finish, and analyze their results and performance metrics.

Kolsquare leverages cutting-edge Big Data, AI, and Machine Learning technologies to empower hundreds of clients—including Coca-Cola, Danone, Publicis, Orange, Sézane, and Decathlon. We help brands forge meaningful partnerships with over 3 million KOLs who have 5,000+ followers across 180 countries on platforms like Instagram, TikTok, Twitter (now X), Facebook, Snap, and YouTube.

In 2024, Kolsquare became part of the team.blue group, one of Europe’s largest private tech companies. This partnership amplifies our commitment to innovation, excellence, and our continued trajectory of exceptional, profitable growth.

OUR MISSION

Kolsquare is proud to be a Benefit Corporation, certified B-Corp in 2024.

Our mission is to help you realize your full potential while making a positive impact on the world.

Influencer Marketing is hailed as a revolutionary $30B industry that has transformed the media and digital landscape. It is both a goldmine of opportunity and a field surrounded by myths and uncertainties. While everyone acknowledges its impact on brand awareness and customer acquisition, not everyone knows how to harness its potential effectively.

At Kolsquare, we believe wholeheartedly in the power of this new media. We see it as the most impactful way for ideas, individuals, and organizations to grow and achieve their greatest potential. Furthermore, we believe it is an incredible tool to create meaningful, positive change for a better world.

Our mission is simple : to make the power of KOL Marketing accessible to all.

YOUR MISSION AS VP CLIENT

Ensure our clients get tangible value from our platform and are fully satisfied throughout their journey. As VP Client, your mission is to build long-term relationships by consistently delivering impact, support, and trust – and by helping them unlock the full potential of Key Opinion Leaders.

YOUR SCOPE AS VP CLIENT

Reporting to the Chief Revenue Officer (CRO), you will lead a team of 12+ people, including Support, Customer Success Managers, Key Account Managers, and Influencer Marketing Specialists.

You will be responsible for the full client lifecycle — from onboarding to expansion — in a multi-country, multi-segment environment. Your core mission: help our clients succeed by delivering measurable value through our platform, while structuring and scaling our client operations.

You will work with a diverse portfolio of clients (from volume-based to strategic accounts) and ensure we deliver a consistent, high-quality experience across all touchpoints. Internally, you will collaborate with Sales, Product, Marketing, and Data to continuously improve our approach and maximize client outcomes.

Your main responsibilities:

• Retention & growth: Define and execute strategies to reduce churn, improve client satisfaction, and drive upsell opportunities.

• Client value delivery: Ensure our clients achieve their objectives through the platform, by aligning our success efforts with their business goals.

• Team leadership: Manage, structure, and grow a multidisciplinary team. Provide clear direction, performance management, and individual development.

• Client segmentation: Define and apply differentiated approaches by client type (volume vs strategic) to serve each segment efficiently and effectively.

• Process & tools: Scale our client operations with the right tools, automation, and playbooks to support a growing, international base.

• Customer journey oversight: Guarantee consistency and quality at each stage of the client lifecycle — onboarding, adoption, maturity, renewal.

• Cross-functional collaboration: Work hand-in-hand with Product, Sales, Marketing, and Data teams to ensure client insights are captured and acted on.

• International alignment: Harmonize practices and ensure operational consistency across countries and markets.

This job is tailored for you if:

• You have 10+ years of experience in SaaS, ideally in Customer Success or Account Management, in high-growth, international environments.

• You’ve already managed client teams at scale, with a mix of profiles and responsibilities, across different countries.

• You know how to deliver value to both strategic accounts and high-volume clients — and how to organize teams accordingly.

• You’re structured, data-driven, and experienced in building and optimizing client processes (onboarding, QBRs, churn prevention…).
  You’re fluent in English and able to operate in a multicultural, cross-functional context.

• You’re comfortable with CS and CRM tools (Salesforce, Planhat, Modjo, etc.) and use data to drive decisions and improvements.

• You’re collaborative, pragmatic, and passionate about customer satisfaction and long-term client growth.

You’re passionate about social media and influence marketing, and eager to help brands make the most of Key Opinion Leaders.

Kolsquare is an “on demand” work from home company, with a head office in Paris, France. You will have access to our coworking network Spaces in 400+ cities in the world, and we will gather physically on a monthly and quarterly basis with other Kolsquarians for great team building events.

Our values at Kolsquare :

Deliver WOW – Be Responsible in your actions – Pursue Growth & Learning – Be passionate and determined – Share your Power, Knowledge & Wealth – Build Authentic relationshipsWe cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences.

We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.More info about culture here in our Culture Book.