Work-From-Home Customer Service Representative (Full-Time) Full Time

Responsibilities

• Listen to customers, understand their needs, and resolve issues
• Utilize systems and technology for account management tasks
• Recognize and apply sales skills to upgrade opportunities
• Explain and position products and processes with customers
• Escalate customer dissatisfaction with managerial team
• Ensure first call resolution through problem solving and effective call handling

Requirements

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite
• Basic understanding of Windows operating system
• Highly reliable with regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow-up on issues
• Aptitude for conflict resolution, problem solving, and negotiation
• Customer service oriented (empathetic, responsive, patient)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment

Benefits

• Work-from-home, paid training, paid time off
• Medical, dental, and vision coverage options
• Life insurance, retirement, flexible schedules
• Company laptop, daily contests, prizes
• Casual dress code, regular raises
• Employee discounts on travel
• Free snacks, hot drinks, and beverages at the office
• 2 days off per year for volunteering
• Advancement opportunity, fun work environment