Academic Partner Success Manager at InStride Full Time NEW

Responsibilities:

• Maintain academic partner account management strategy.
• Oversee partner touchpoints with InStride.
• Deliver on annual targets and retention objectives.
• Qualify expansion opportunities for partners.
• Serve as a trusted consultant for academic partners.
• Manage data integrity and program maintenance.
• Oversee new university implementations.
• Build and maintain strong relationships with partners.
• Monitor and report performance metrics.
• Collaborate with the Product team for integrations.
• Foster collaboration across cross-functional teams.

Requirements:

• 4+ years in ed tech customer success or sales.
• Identify opportunities to enhance workflows.
• Knowledge of higher education landscape preferred.
• Clear communication of data and information.
• Manage multiple priorities with strategic attention.
• Proactive approach in dynamic environments.
• Establish strong partnerships with stakeholders.
• Open to traveling up to 30%.
• Motivated by social impact through education.

Benefits:

• Access to 2,800+ online certificate programs.
• 401(k) plan with company match.
• Flexible vacation policy.
• Paid family leave.
• Best-in-class health care benefits.
• Eligibility for benefits starting Day 1.