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Responsibilities
- Maintain regular contact with existing clients.
- Provide training, onboarding, and support.
- Upsell and renew plans via phone and written communication.
- Deliver training and consulting sessions in German and English.
- Schedule and conduct tailored demo sessions for clients.
- Ensure timely renewals and promote additional services.
- Identify solutions to meet individual customer needs.
- Provide feedback to product, marketing, and sales teams.
- Document common use cases to assist customers.
Requirements
- Fluent in both English and German.
- Previous experience in customer success or sales.
- Familiarity with CRM systems and data management tools.
- Strong communication skills with an empathetic approach.
- Genuine interest in open source software and its community.
- Proficiency in French or Spanish is a plus.
- Experience with OpenProject is advantageous.
Benefits
- Experience the best of startup and established company environments.
- Make a real difference in client success and satisfaction.
- Work closely with a team that values learning and knowledge sharing.
- Engage with a diverse range of global clients.
