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Responsibilities
- Train and coach employees on software procedures.
- Become a subject matter expert on software applications.
- Identify opportunities for operational and product improvements.
- Liaise between business and technology teams.
- Review and follow up on internal tickets and tasks.
- Provide project status updates as needed.
- Participate in software testing for improvements.
- Create training manuals for all customers.
Requirements
- Understanding of clinical flow and workflows.
- Previous experience with PMS/EHR software.
- Understanding of RCM workflows.
- Proficient in Microsoft Office.
- Knowledge in process data analysis.
- Good communication skills with customers.
- Excellent analytical and problem-solving skills.
- Ability to work independently and manage tasks.
Benefits
- Equal employment opportunities for all applicants.
- Commitment to confidentiality according to EEO guidelines.
- Supportive and inclusive work environment.
