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Responsibilities:
- Develop and implement the deployment strategy.
- Lead and mentor a team of Implementation leads.
- Analyze current deployment processes for improvement.
- Work closely with cross-functional teams for deployments.
- Engage with customers for successful onboarding.
- Identify potential risks and develop mitigation strategies.
- Manage relationships with external vendors and providers.
- Establish KPIs to measure deployment effectiveness.
- Stay updated on industry trends and technologies.
Requirements:
- Bachelor’s degree in engineering or IT.
- 7+ years of experience in complex customer deployments.
- 3+ years of experience managing diverse teams.
- 3+ years in a technical services/support environment.
- Analytical mindset with problem-solving capabilities.
- Strong communication and interpersonal skills.
- Experience with automation tools and deployment frameworks.
- Proficiency in project management software and tools.
- Startup environment experience is a plus.
