About Me

Allie Weeks

Customer Service

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Contact
Address

Hutto, TX 78634

Phone

512-623-0412

E-mail

braveallie@yahoo.com

Skills
Efficient in Microsoft Office
Customer oriented
Multi task
Type 60 wpm
Leadership
Team player
Call triaging
Proofreading
POS systems expert
Money handling abilities

Work History
2022-04 – Current

Customer Service Representative Rebooking Specialist

Expedia Group, Austin, TX

·       Assists stranded Travelers with nightly accommodations

·       Assist with High Profile escalations

·       Work closely with sensitive issue relocations

·       Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

·       Assisted with New Hire Training

·       Assisted in creating Claims for Customer Payouts.

·       Collaborated with other department members to stay current on policies

·       Increased efficiency and performance by monitoring team member productivity and providing feedback.

·       Met customer call guidelines for service levels, handle time and productivity.

·       Cross-trained and backed up other customer service agents.
2017-10 – 2020-01

Customer Service Representative

Vrbo, Austin, TX

·       Assists with Traveler and Owner calls

·       Reached out by leadership to work Special Projects such as Billing, Re-Booking, Tech Support

·       Assisted with New Hire Trainees

·       Assisted customers in navigating company website and create bookings.

·       Assisted hosts with managing their listings.

·       Educated customers about billing, payment processing and support policies and procedures.

·       Cross-trained and provided backup support for organizational leadership.

·       Sought ways to improve processes and services provided.

·       Exhibited high energy and professionalism when dealing with clients and staff.
2016-01 – 2017-01

Fraud Specialist

Visa , Austin, TX

·       Answered phone lines for Fraud Prevention assisting card holders with procedures to follow if
fraud has been determined.

·       Answered phone calls to report credit cards lost or stolen. Worked as customer service for pre-paid card holders assisting with various inquiries, such as pin resets, balance inquiries, and how to’s for online activity.

·       Analyzed large amounts of data to find patterns of fraud and anomalies.

Education
2004-05

High School Diploma

Lufkin High School – Lufkin, TX