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Amaka Chukwudebe Technical Support Specialist

About Me

JUNE 2023 – DEC. 2023 TEK EXPERTS
POINT OF CONTACT (CONSUMER)
Key Responsibilities:

Act as point of escalation for other engineers, taking ownership of outcomes through to resolution.

Provide 24×7 deep technical troubleshooting for escalated issues that involve most technically complex or sensitive support situations.

Ability to manage hot customer escalations and drive issues to completion while keeping customers in the loop.

Undertake in-depth analysis on technical issues to establish root cause.

Provides expert support on Microsoft Product and software related customer issues escalated from technical support teams.

Exercises independent judgement on resolving significant and unique customer problems.

Work alongside technical leads on the implementation of strategies to help in resolving customer issues on first interactions.

Maintain a high level of client satisfaction with professional, responsive client interactions, Lead, motivate, review and organize the work of team members