About Me

Summary
Seasoned professional with 19 years of experience in customer service, legal support, and bankruptcy specialization seeking
a Billing Specialist role. Proficient in account management, reimbursement processes, and documentation, with a strong
background in pharmacy authorization and claims. Expertise in legal compliance, data analysis, and process improvement
to ensure accurate billing operations.
Work Experience
VXI Global Solutions
Customer Project Advocate/ Remote | Dallas, TX | May 2022 – Present
• Provide customer support by addressing a diverse range of inquiries using computer-based resources.
• Analyze and resolve account inquiries in compliance with established policies and procedures.
• Keep abreast with program and service updates through continuous training initiatives.
• Manage complex customer issues with autonomy, ensuring a professional and empathetic response under
high-pressure conditions.
Express Employment Professionals
Customer Service Project/ Remote | Dallas, TX | Apr 2021 – May 2022
• Analyzed and revised documentation to ensure accuracy and integration of qualitative and quantifiable data,
enhancing overall data reliability.
• Designed and implemented process improvements, streamlining workflows and contributing to the protection of
intellectual property through the development of robust protocols.
• Created and maintained automated email communications, and facilitated peer and new hire training, ensuring
consistent knowledge transfer and operational efficiency.
Robert Half Legal
Paralegal/Legal Assistant | Dallas, TX | Feb 2021 – Oct 2021
• Conducted comprehensive analysis and thorough investigation of complex legal documents, ensuring accurate case
development and management.
• Managed database systems for document control, facilitated client communications, and maintained diligent
follow-up procedures to support case progression.
• Prepared a range of legal documents including demand letters and court motions, while also handling accounting
responsibilities and document proofreading to support firm operations.
Vaco – Logistic Company
Traffic Controller | Dallas, TX | Oct 2020 – Feb 2021
• Coordinated truck load routing and managed warehouse documentation, including order processing and dispatch
coordination.
• Assisted in logistics planning and shipment preparation for the Traffic Operations team.
• Served as a key point of contact for third-party carriers, ensuring meticulous document review and analysis, while
promptly addressing customer requests and claims.
Walden Security
Commission Officer Level III | Irving, TX | Aug 2017 – Oct 2020
• Monitored security systems, including CCTV and alarms, ensuring coverage of key areas such as transit platforms and
parking lots.
• Responded to incidents with appropriate actions, maintained detailed reports, and managed communication through
answering and transferring calls.
• Coordinated logistics by organizing meetings, scheduling appointments, overseeing account management, and
handling mailroom operations including package sign-ins.
Robert Half Legal & Accounting
Paralegal/ Legal Assistant/ Receptionist | Dallas, TX | Sep 2014 – Dec 2018
• Conducted comprehensive reviews and analyses of complex legal documents, ensuring accuracy and confidentiality
throughout the process.
• Managed an extensive database of legal documents, streamlining case task organization and prioritization to maintain
efficient workflow.
• Demonstrated strong problem-solving skills, effectively simplifying intricate issues and contributing to project
development with proficient writing, negotiating, and planning abilities.
RemX Specialty Staffing
Client Service Specialist/ Receptionist | Dallas, TX | Oct 2014 – Feb 2015
• Delivered comprehensive customer service, handling inquiries and resolving complaints through multiple channels
including in-person, via phone, and electronically.
• Assisted with product order assessments and supported interdepartmental needs through meticulous bank transaction
research and document management.
Green Tree Mortgage
Customer Service/ Accounting Analyst | Irving, TX | Oct 2011 – Sep 2014
• Addressed customer inquiries regarding collections, insurance, escrow, and account maintenance, ensuring accurate
and timely resolutions to enhance client satisfaction.
• Managed accounts receivable and payable, streamlining financial operations and maintaining meticulous records for
business transactions.
• Coordinated the preparation and distribution of official agendas and correspondence, contributing to the
organization’s efficient communication processes.
AmeriCredit
Bankruptcy Specialist II/Total Loss | Arlington, TX | Feb 2004 – Jun 2010
• Managed bankruptcy claims and loss mitigation efforts, effectively supporting the Accounts Receivable department
in resolving collection disputes.
• Facilitated communication between the organization and outside counsel on bankruptcy cases, ensuring legal
compliance and streamlined case management.
• Processed data requests and subpoena responses, prepared non-disclosure agreements, and maintained Foreign
Corrupt Practices Act (FCPA) compliance through training initiatives and policy notifications.
Education
Arlington Career Institute
Legal Studies | Apr 2011
Bank Training Program
Medical | Jan 1995
Nurse Aide Academy
Βusiness and Marketing | Mar 1990
Business Management Center
Business Management | Dallas, TX, US | None
Certifications
Paralegal Certificate
Skills
Customer Service, Legal Drafting, Escrow, Litigation, Proof Reading, Microsoft Office, Loan Processing, Accounts
Receivable, Excel, Cash Handling, Microsoft Outlook, Time Management, Bankruptcy, Accounting, Communication
Skills, Human Resources, Word, Organizational Skills, Office Administration, Underwriting, Microsoft Word, Data
Entry, Legal Research, Computer Skills, Receptionist, Personal Injury Law, Personal Assistant Experience, Medical
Terminology, Paralegal, Accounts Payable, Security Level 2/ 3, Business Management, Typing, Retail Sales, Electronic
Billing, Reimbursement Requirements, Problem Resolution, Analytical Skill, Communication