About Me

Summary   

Proactive and self-motivated Administrative Assistant with over 10 years of experience providing comprehensive office and operational support in various professional settings. Demonstrates exceptional ability to independently manage high-pressure workloads and competing priorities, ensuring efficiency and attention to detail in fast-paced environments. Exercises sound judgment in handling sensitive information, resolving conflicts, and fostering collaborative relationships across all levels of an organization. Tech-savvy and resourceful, with a proven ability to quickly learn and adapt to new software and hardware systems.

Areas of Expertise

Technical:

• Microsoft & Google Suites
• ERP Software
• Database Management Systems
• Security Risk Assessment
• First Aid & CPR

Job-Specific:

• Federal/provincial legislation comprehension
• Personal information protection and disclosure
• Multi-line phone systems
• Dealing with difficult situations
• Critical thinking

Work Experience

Purchaser and Administrative Assistant
Harman Heavy Vehicle Specialists, Cambridge ON (Sep 2022 – May 2024)

• Coordinated with internal and external stakeholders to order, expedite, and troubleshoot shipments, resolving discrepancies promptly and enhancing order-to-delivery lead time by two weeks.
• Enhanced documented sourcing and material control processes in alignment with best practices and procurement strategies, achieving a 33% reduction in company interest accrual on stocked merchandise.
• Scheduled meetings and coordinated shipping arrangements with external logistics warehouses based on a master event calendar, reducing freight and delivery costs by $2,500 over two months.

Branch Manager
Cash Money, Guelph ON (Nov 2013 – Sep 2022)

• Led the development and implementation of a tracked rating system for Anti-Money Laundering & Terrorist Financing compliance, resulting in a 96% reduction in high-risk rated transactions across nine branches within two months.
• Created a comprehensive filing system for branch directories using shared cloud storage, facilitating easy access to essential documents, training materials, legislative information, and customer databases, thereby enhancing productivity.
• Successfully hired and developed 25 employees for nine stores, resulting in five promotions to Assistant Manager and two promotions to Branch Manager between 2015 and 2022.

Wireless Sales Associate
Walmart, Guelph ON (Mar 2011 – Nov 2013)

• Implemented a revised contract filing system, streamlining the coordination of service calls and improving the accuracy of inventory assessments from third-party vendors, resulting in a 43% year-over-year reduction in company shrinkage.
• Developed and instituted a new policy to contact and welcome new customers, leading to a 60% increase in customer satisfaction and return-to-store rates, while providing personalized training to elderly and disadvantaged community members.
• Cross-trained in multiple departments, including Seasonal and Garden Centre, Electronics, Front End Cash, and Shipping & Receiving, while working full-time in the Wireless department. Volunteered to assist with the setup of the Fergus store, providing Wireless and front-end services and training new employees.

Education

Certificate II Business Administration
TAFE College, Wollongong NSW (2010)

Certifications

Standard First Aid & CPR
Canadian Red Cross, Waterloo ON (Valid Feb 2023 – Feb 2026)