About Me

Armstrong‬‭ .E.‬‭ Alexander‬
‭ ADAMO,‬‭ IKORODU‬
‭ LAGOS,‬‭ NG‬‭ 100001‬
‭ (+234)‬‭ 810-350-9100‬
‭ ARMSTRONG.E.ALEX@GMAIL.COM‬
‭ Skills‬
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‬‭ Proactive,‬‭ friendly‬‭ customer‬‭ service‬‭ specialist‬‭ dedicated‬‭ to‬‭ meeting‬‭ and‬‭ exceeding‬
‭ expectations‬‭ at‬‭ every‬‭ interaction.‬‭ Timely‬‭ and‬‭ professional‬‭ with‬‭ extraordinary‬
‭ communication‬‭ skills‬‭ and‬‭ ability‬‭ to‬‭ build‬‭ and‬‭ cultivate‬‭ relationships‬‭ to‬‭ drive‬
‭ business‬‭ retention.‬‭ Actively‬‭ seeking‬‭ a‬‭ customer‬‭ service‬‭ director‬‭ role‬‭ where‬‭ I‬‭ can‬
‭ utilize‬‭ my‬‭ education‬‭ and‬‭ experience‬‭ to‬‭ add‬‭ immediate‬‭ value‬‭ to‬‭ an‬‭ organization.‬
‭ Experience‬
‭ NOV‬‭ 2023‬‭
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‬‭ PRESENT‬
‭ The‬‭ Social‬‭ Verse,‬‭ Lagos‬‭
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‬‭ Virtual‬‭ Assistant.‬
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‬‭ Worked‬‭ in‬‭ the‬‭ sales‬‭ of‬‭ social‬‭ media‬‭ accounts‬‭ such‬‭ as;‬‭ Instagram,‬‭ TikT ok,‬‭ Facebook,‬‭ and‬
‭ Snapchat.‬
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‬‭ Fixing‬‭ of‬‭ social‬‭ media‬‭ account‬‭ issues.‬
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‬‭ Sending‬‭ texts‬‭ and‬‭ emails‬‭ to‬‭ customers‬‭ informing‬‭ them‬‭ about‬‭ special‬‭ offers‬‭ and‬‭ deals.‬
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‬‭ Recruit,‬‭ interview,‬‭ and‬‭ select‬‭ employees.‬
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‬‭ Discuss‬‭ job‬‭ performance‬‭ problems‬‭ with‬‭ employees‬‭ to‬‭ identify‬‭ causes‬‭ and‬‭ issues‬‭ and‬‭ to‬
‭ work‬‭ on‬‭ resolving‬‭ problems.‬
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‬‭ Resolve‬‭ customer‬‭ complaints‬‭ or‬‭ answer‬‭ customers’
‬‭ questions‬‭ regarding‬‭ policies‬‭ and‬
‭ procedures.‬
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‬‭ Design,‬‭ implement,‬‭ or‬‭ evaluate‬‭ staff‬‭ training‬‭ and‬‭ development‬‭ programs,‬‭ customer‬‭ service‬
‭ initiatives,‬‭ or‬‭ performance‬‭ measurement‬‭ criteria.‬
‭ MAR‬‭ 2023‬‭
-NOV‬‭ 2023‬
‭ Client‬‭ Business‬‭ Instagram,‬‭ Lagos‬‭
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‬‭ Social‬‭ Media‬‭ Manager‬
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‬‭ Promote‬‭ products‬‭ in‬‭ online‬‭ communities‬‭ through‬‭ weblogs‬‭ or‬‭ discussion-forum‬‭ postings,‬
‭ e-mail‬‭ marketing‬‭ programs,‬‭ or‬‭ online‬‭ advertising.‬
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‬‭ Upload‬‭ digital‬‭ media,‬‭ such‬‭ as‬‭ photos,‬‭ video,‬‭ or‬‭ scanned‬‭ images‬‭ to‬‭ online‬‭ storefronts,‬
‭ auction‬‭ sites,‬‭ or‬‭ other‬‭ shopping‬‭ Web‬‭ sites.‬
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‬‭ Determine‬‭ and‬‭ set‬‭ product‬‭ prices.‬
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‬‭ Investigate‬‭ products‬‭ or‬‭ markets‬‭ to‬‭ determine‬‭ areas‬‭ for‬‭ opportunity‬‭ or‬‭ viability‬‭ for‬
‭ merchandising‬‭ specific‬‭ products,‬‭ using‬‭ online‬‭ or‬‭ offline‬‭ sources.‬
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‬‭ Compose‬‭ images‬‭ of‬‭ products,‬‭ using‬‭ video‬‭ or‬‭ still‬‭ cameras,‬‭ lighting‬‭ equipment,‬‭ props,‬‭ or‬
‭ photo‬‭ or‬‭ video‬‭ editing‬‭ software.‬
‭ 2‬
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‬‭ Correspond‬‭ with‬‭ online‬‭ customers‬‭ via‬‭ electronic‬‭ mail,‬‭ telephone,‬‭ or‬‭ other‬‭ electronic‬
‭ messaging‬‭ to‬‭ address‬‭ questions‬‭ or‬‭ complaints‬‭ about‬‭ products,‬‭ policies,‬‭ or‬‭ shipping‬
‭ methods.‬
‭ OCT‬‭ 2020‬‭
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‬‭ OCT‬‭ 2021‬
‭ Faree‬‭ Fashion,‬‭ Lagos‬‭
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‬‭ Sales‬‭ Representative‬
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‬‭ Purchase‬‭ new‬‭ or‬‭ used‬‭ clothing‬‭ and‬‭ accessory‬‭ items‬‭ as‬‭ needed‬‭ to‬‭ complete‬‭ designs.‬
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‬‭ Design‬‭ custom‬‭ clothing‬‭ and‬‭ accessories‬‭ for‬‭ individuals,‬‭ retailers,‬‭ or‬‭ theatrical,‬‭ television,‬‭ or‬
‭film‬‭ productions.‬
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‬‭ Adapt‬‭ other‬‭ designers’
‬‭ ideas‬‭ for‬‭ the‬‭ mass‬‭ market.‬
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‬‭ Collaborate‬‭ with‬‭ other‬‭ designers‬‭ to‬‭ coordinate‬‭ special‬‭ products‬‭ and‬‭ designs.‬
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‬‭ Select‬‭ materials‬‭ and‬‭ production‬‭ techniques‬‭ to‬‭ be‬‭ used‬‭ for‬‭ products.‬
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‬‭ Draw‬‭ patterns‬‭ for‬‭ articles‬‭ designed;‬‭ then‬‭ cut‬‭ patterns,‬‭ and‬‭ cut‬‭ material‬‭ according‬‭ to‬
‭ patterns,‬‭ using‬‭ measuring‬‭ instruments‬‭ and‬‭ scissors.‬
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‬‭ Identify‬‭ target‬‭ markets‬‭ for‬‭ designs,‬‭ looking‬‭ at‬‭ factors‬‭ such‬‭ as‬‭ age,‬‭ gender,‬‭ and‬
‭ socioeconomic‬‭ status.‬
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‬‭ Sew‬‭ together‬‭ sections‬‭ of‬‭ material‬‭ to‬‭ form‬‭ mockups‬‭ or‬‭ samples‬‭ of‬‭ garments‬‭ or‬‭ articles,‬
‭ using‬‭ sewing‬‭ equipment.‬
‭ Education‬
‭ JAN‬‭ 2022‬‭
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‬‭ PRESENT‬
‭ Anambra‬‭ State‬‭ University,‬‭ Anambra‬‭
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‬‭ Bachelor’s‬‭ Degree‬
‭ Third‬‭ Year,‬‭ Biological‬‭ Science.‬
‭ Awards‬
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‬‭ Departmental‬‭ President‬‭ for‬‭ 1‬‭ year‬‭ in‬‭ College.‬
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‬‭ Employee‬‭ of‬‭ the‬‭ month‬‭ 3‬‭ times‬‭ in‬‭ a‬‭ row‬‭ while‬‭ working‬‭ for‬‭ The‬‭ Social‬‭ Verse.‬