700+ hours of hands-on courses, with 1:1 expert mentor oversight, and completion of 4 in-depth portfolio projects. Mastered skills in information architecture, sketching and wireframing, prototyping and testing, design principles, interaction and mobile design, user research methodologies and usability testing.

Mastered skills in Graphic Design Principles, layout and composition, typography, color theory and image editing.

Dashboard Software for Home Owners Associations. GOAL: Increase efficiency in tracking and updating support tickets for improved awareness among condo owners, managers and board of directors. Collaborated with teammates with project management and timely handoff of deliverables. Identified user pain points to create personas by synthesizing existing data. Collaborative brainstorming of new feature designs to enhance user control resulting in a variety of solutions. Collaborative brainstorming, sketching and wireframing of new features (dashboard views for each user type with customized user control, in addition to integrating a viewable ticket timeline).

*Handle incoming calls from customers in need of roadside assistance.
*Gather relevant information about the customer’s location, vehicle, and issue. *Dispatch appropriate service providers to assist customers efficiently. *Provide timely updates to customers regarding the status of their assistance request. *Offer support and guidance to customers throughout the process to ensure a positive experience. *Document all interactions and transactions accurately in the company’s database. Collaborate with other team members to optimize service delivery and customer satisfaction.

*Assist customers in finding products or services that meet their needs.
*Respond promptly and courteously to customer inquiries via phone.
*Provide product information. *Process sales transactions accurately and efficiently using our point-of-sale (POS) system. *Handle returns, exchanges, and refunds in accordance with company policies.
*Resolve customer complaints and concerns in a professional and timely manner, aiming for first-contact resolution whenever possible.
*Collaborate across departments. *Stay informed about current promotions, sales events, and product offerings to effectively assist customers and drive sales. *Participate in ongoing training and development opportunities to enhance product knowledge and customer service skills.

*Respond to inbound inquiries from guests interested in booking cruises with Carnival, via phone. *Provide assistance to guests by recommending cruise itineraries and accommodations. * Process reservations accurately and efficiently ensuring all guest information is entered correctly and payments are processed securely. *Assist guests with modifying existing reservations, including itinerary changes, cabin upgrades. *Participate in ongoing training and development programs to enhance product knowledge, sales techniques, and customer service skills.