About Me

Social Media Manager at David Cho Visuals (Berlin, Germany)

– Conducted research to determine trends using built-in Instagram analytics tools.
– Implemented social media strategies weekly to align with client’s brand goals.
– Achieved a 133% increase in followers since onboarding.
– Created successful Facebook ad campaigns.

Co-Owner at The Digital Service (Sydney, Australia)

– Oversaw financial management tasks using software such as Stripe and Microsoft Excel.
– Achieved a 25% growth rate from year to year from the start of the business.
– Managed day-to-day operations efficiently, ensuring timely completion of daily and weekly KPIs.
– Developed a business website on WordPress and built a robust online presence through strategic utilization of SEO tools, ranking the business’s website on the first page within one month.

Customer Service Representative (Remote) at IStore (Cape Town, South Africa)

– Responded to customer inquiries within 24 hours for email communications and within 5 minutes for live chat interactions.
– Aimed for a first-contact resolution rate of 85%.
– Maintained a customer satisfaction rating of 90%.
– Achieved a quality assurance score of 95%.