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Fernando Benitez Customer & Technical Support | Expert Driving Excellence in Customer Success | Proven Leadership in L1 Technical Support
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Not rated yet
Spain- Barcelona
About Me
I am a customer service expert with extensive experience in active listening techniques and problem resolution within the shortest possible time frame. With over 13 years in the call center industry, I have held roles as a supervisor, QA specialist, and technical support representative, allowing me to develop significant skills in managing diverse types of customers and stakeholders effectively.
Experience
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Customer service Executive
Jan 30th 2023Overseeing and leading a customer service team,
ensuring their thorough training, motivation, and
ability to deliver outstanding customer support.
Creating and executing customer service strategies
in alignment with overall business objectives.
Addressing escalated customer concerns and
ensuring swift, effective resolution.
