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Halimat Obatomi Technical Support Professional

About Me

obatomihalima@yahoo.com
07037375254
OBATOMI HALIMAT MOBOLATIWA
SUMMARY I am a dedicated IT specialist with experience in leading projects and providing
support for various products and services. An expert in resolving complex
technical issues using analytical and creative thinking. I am looking for a
challenging position where I can apply my knowledge to create innovative
solutions
SKILLS Microsoft 365 Windows OS & Server Azure IT Networking IT Security
Leadership Teamwork Project management Customer service
EXPERIENCE TECHNICAL SUPPORT ENGINEER, TEK EXPERTS
Aug 2021 till date
• Providing technical support for Software and Hardware via phone, chat,
email
• Microsoft 365 administration, download, installation, activation, setup,
customization and usage on Windows, Mac and mobile
• Troubleshooting Windows installation, update, repair, activation,
configuration and optimization
• Diagnosing and resolving issues related to accounts, applications
performance, peripherals, security, accessibility and compatibility
• Providing guidance for management of user accounts, mailboxes, licenses
and permissions
• Backup of user data to external devices and setup of cloud sync for cloud
backups
• Following up on customer queries and documenting customer interactions,
feedback, and solutions in a CRM system
TEAM LEAD, CONSOL LIMITED
Jun 2020 – Aug 2021
• Measuring the performance of both individuals and teams using KPIs and
compiling performance reports
• Providing management, supervision and technical assistance for the client
relations unit
• Training and Scheduling workers to ensure adequate coverage
• Liaising with key stakeholders as well as operations management
• Supporting recruitment, staffing, and onboarding processes as appropriate
CLIENT SUPPORT OFFICER, CONSOL LIMITED
Mar 2019-Jun 2020
• Handling client calls and emails, responding in a timely manner
• Giving technical support to clients on relevant products and services
• Managing client information to ensure confidentiality, accuracy and
integrity
• Identifying and escalating issues to supervisors
IT ADMINISTRATOR, LASHQISH LIMITED
May 2017-Nov 2018
• Providing technical support and guidance to staff and clients
• Monitoring system performance, ensuring security and efficiency, managing
users, groups and permissions
• Installing and configuring software, hardware and networks
• Updating systems and applications with the latest patches and backing up
and restoring data
EDUCATION AND
CERTIFICATIONS
UNIVERSITY OF ILORIN B.SC. Biochemistry
Microsoft Azure: AZ-900
Security and Compliance: SC-900
Microsoft 365: MS-900
REFEREES Available on request