About Me

Ia Pratt

Tbilisi, Georgia

iapratt@outlook.com

+995 (511) 33 11 04

EXPERIENCE
EPAM Systems — Service Desk Specialist
March 2023 – Present

Freelance — Personal Assistant
January 2022 – February 2023

Evolution — Service Desk Team Leader
January 2020 – January  2022
Service Desk Specialist
March  2019 – January  2020

In The Palace SFF — Volunteer
May  2018 – March 2019

Zooplus — Customer Support Agent
October 2015 – May  2018

EDUCATION
Tbilisi State University — Bachelor’s Degree in English Philology
September  2011 – July  2015

LANGUAGES
English, Georgian, Russian.

SKILLS
Microsoft 365, Jira, ServiceNow, Kanban etc.
Experienced in creating KPI reports, account management, project coordination, performance evaluations, schedule management  and managing teams of 10 people.
Online Courses and Certificates

Scrimba – The Frontend Developer Career Path