About Me

Retail leader with exceptional experience and proven success in teambuilding, associate, team and business development, customer service & business analysis.  Throughout my career, I have managed multiple retail locations and as many as 500+ employees, controlled expenses, met employee needs, and implemented procedures to boost customer satisfaction and drive revenue.

I worked as a Sales Associate, engaged in professional development with national retail leaders, maintaining knowledge, skills, and abilities as I moved into the management ranks. My solid retail background makes me uniquely qualified to view issues, rules and regulations, and successes from various perspectives to make quality recommendations for changes, upgrades, and improvements. I conduct market research to evaluate financial data and forecasts, track trends, and capitalize on market changes to ensure operating procedures meet business needs. I account for liabilities, revenues, and expenses, reconcile discrepancies, and report to executive leaders, informing decisions and ensuring compliance with financial policies and procedures.

I follow up with monitoring and evaluating operations for continuous improvement opportunities. As a manager, I conduct quarterly employee performance reviews and KPI results. However, I also engage employees by challenging them to capitalize on opportunities to improve products and services, leverage feedback, and improve customer service to increase sales and morale, increasing employee and customer satisfaction.