About Me

First National Bank Ghana                                                                                                                                             Accra, Ghana

External Sales Consultant                                                                                                                                  June 2023 – April 2024

·        Achieved a high customer satisfaction rating of 95% through exceptional service and problem-solving skills.

·        Played a pivotal role in increasing monthly sales of the bank’s products by 20% over the course of six months.

·        Contributed to reducing errors and streamlining account updates, resulting in a 30% reduction in processing time.

·        Assisted in the successful execution of numerous SME loans, contributing to an increase in loan portfolio growth by 15% within the department.

·        Facilitated the seamless process of opening new bank accounts for customers, ensuring compliance with regulatory requirements and providing top-notch service to enhance client satisfaction.

Bank of Africa                                                                                                                                                     Accra, Ghana

Non Cash Teller                                                                                                                                     November 2022 – May 2023

·        Managed the issuance of cheque books and ATM cards, accurately processing customer requests while adhering to security protocols and banking regulations.

·        Maintained customer account information, processing updates and changes to personal and financial data, ensuring data accuracy and confidentiality.

·        Actively promoted and sold a wide range of the bank’s financial products and services, contributing to revenue growth and customer engagement

·        Compiled and submitted comprehensive monthly reports on the sign-up and usage of the bank’s electronic channel platforms, providing insights for strategic decision-making.

Bank of Africa                                                                                                                                                                   Accra,Ghana

Intern- Finance Department                                                                              October 2021 – September 2022

·        Achieved a 100% accuracy rate in the preparation of daily reports, contributing to the bank’s strong regulatory compliance record.

·        Played a vital role in expediting loan booking processes, assisting the bank in achieving a 10% increase in SME loan portfolio growth.

·        Received recognition for consistently meeting APR reporting deadlines, contributing to the bank’s transparency and regulatory standing.

·        Streamlined the VAT certificate preparation process, reducing processing time by 20% and enhancing supplier relationships.

37 Military Hospital                                                                                                                Accra,Ghana
Intern                                                                                                                    June 2019 – August 2019

·        Successfully organized and managed a high volume of medical appointments, contributing to the efficient utilization of medical resources and timely patient care.

·        Maintained a spotless record of patient record confidentiality, earning the trust of patients and medical staff alike.