N+ incomplete

● Identifying opportunities for customer care and revenue of the
company’s existing product suite
● Meeting daily targets for myself and team
● Achieving all objectives for service, productivity, and quality
● Creating and maintaining record of daily problems and remedial
actions taken, using call-center database
● Maintaining and building customer relationship for a good service
with stakeholders
● Following up on escalations and providing feedback on the
outcome/result
● Providing internal training/coaching to new employees
● Replying promptly via, calls and emails to stakeholders as well as
internal communication
● Building positive relationships by going above and beyond with
customer service
● Complying with relevant , legislative, policy and governance
requirements and adhere to processes and procedures related to
of specialisation
● Acting responsible with work related resources to contribute to
cost containment
● Verifying low KYCs(Know your customers) account and escalating
high risk accounts to the relevant department
● Processing/capturing refunds
● More understanding of the Protection of Personal Information Act
(POPIA) as clients data has to be kept safe
● Collecting payments when accounts are in arrears
● Memorising scripts for products and services, and referring to
them during calls
● Ensuring that all questions, cancellations, and confirmations are
handled appropriately

● Assisting customer with their queries
● Diagnosing with customer for faulty machines
● Allocating logged calls to the on-site technical engineers to assist
with the repairs
● Advising management on the repeat repairs / recurring issues
● Assisting customer with hardware related issues
● Diagnosing and escalating situations seeking urgent attention to
our Regional Technical Support for assistance
● Logging tickets for faulty machines for customers/ attending them
when the logged with emails even on the website
● Providing customer with an update, pertaining to the logged call
we did with the service provide

RECEPTIONIST
● Welcoming visitors by greeting them, in person or on the
telephone
● Answering or referring inquiries
● Directing visitors by showing them the correct boardrooms to go to
● Helping candidates with their queries
● Keeping the reception area clean always
● Providing candidates with refreshments
● Giving candidates an application pack to fill when they came for
their interviews
● Monitoring client’s bookings for their internal interview
● Switchboard
● Capturing candidate pack after filling the pack
TYPIST/ADMINISTRATOR
● Typing cv’s timeously
● Preparing candidate presentations
● Booking interviews on behalf of consultantAdministrator/Typist
● scheduling and sending interview calendar requests to candidates
and cc all
● Keeping a record of all typed cv and interview schedule
● Diarising interviews and meeting
● Giving directions to candidates

● Moderating customer invoices for Huawei and Defy customer
● Escalating customer queries to relevant department
● Attending to emails with queries that came through emails
● Answering inquiries and questions, handle complaints
● Troubleshooting problems and providing information