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Maria Quezada Bilingual Customer Service Representative

About Me

Hello! I’m Maria, a dedicated career woman passionate about delivering exceptional customer service. With experience as a Bilingual Customer Service Representative at Booking.com and roles in hospitality, including bartending and barista work, I’ve honed my skills in communication, attention to detail, and efficiency.

Currently pursuing a Web Developer Diploma on OpenClassrooms, I’m committed to continuous learning and growth. I completed EAP 4 at Browns English School in Brisbane, AU, and my highest level of education is a high school Diploma. I look forward to utilising my diverse skill set and enthusiasm for excellence in future endeavours.

Education

  • Web Development at OpenClassroom

    2021-2024
  • High School Diploma at Colegio Buckingham

    2012-2015
  • EAP 4 course at Browns English School

    2016

    Brisbane, Australia

Experience

  • Bilingual Customer Service Representative

    Multi-channel contact support: phone, email, and chat
    Partner and guest support related to any concern in their reservations.
    Bilingual support in English or Spanish.

  • Bartender / Hostess

    Mixed and served drinks, kept the bar clean and stocked, managed inventory, took orders, and processed payments.

    Created a welcoming environment, greeted guests, seated them, took drink orders, managed phone bookings, and took orders.

  • Barista

    Prepared hot and cold drinks, maintained cleanliness, and provided customer service by taking orders and processing payments.