About Me

I am Maria Ibanga, a seasoned customer service enthusiast with years of experience providing outstanding customer support to different customer segments within several tech-driven industries. My ability to adapt and proactively respond rapidly to multiple priorities has been beneficial in helping to build and maintain strong and lasting relationships with customers. I am a tenacious problem solver, with competencies in developing and conforming to pre-defined service level agreements (SLAs) for continued customer satisfaction and loyalty.

My areas of expertise include customer support, personal and virtual assistance, operations, account/relationship management, retention management, research, and quality analysis.