About Me

Mary Wambui Kiiru
marywkiiru@gmail.com | 0726271083| Nairobi, Kenya

CORE COMPETENCIES
Customer Service | Client Service | Record Keeping | | Reconciliations |Asset
Management | Report Writing | Credit & Debt Management | Internal Controls | Supplier Relations
CAREER OBJECTIVE
To become a well digitalized customer service agent and offer great customer satisfaction and solutions to all customers.
EDUCATION & CERTIFICATIONS

⦁ Diploma in Accounting: Certified Public Accountant, (CPA Section 4-5), June 2006 January 2018
⦁ Bachelor’s in commerce: (Accounting), Daystar University, May 2011-June 2015
⦁ Kenya Certificate of Secondary Education (K.C.S.E), Grade C+, January 2007 – November 2010

PROFESSIONAL DEVELOPMENT
Generation Programme Kenya August- September 2023
Certificate in Digital Customer Service

Work History
Customer Service Representative – Call Centre International (CCI International (October 2023- April2024
key Responsibilities
. Answering inbound and outbound phone calls and responding to clients from different parts of the world
. Solving clients problems through the phone by creating a rapport and engaging with the clients
. Handling chats with the clients through texts on their social media platforms
. Listening kneely to clients and providing solution sto problems faced

Front Office Receptionist – Chiq Japanese Limited.( March 2022 – April 2023)
Key Responsibilities
. Answering phone calls and responding to emails from all clients from different parts of the country
. Assisting clients and making reservations through bookings schedule of time and dates
.Social media management and marketing of the company’s restaurant
. Welcoming customers to the premises and providing customer service personnel to clients
.Providing customers with receipts and handling their bills
. Making sure all customers’ needs are meet

Call Centre Agent -Interactive Marketing Limited – Jan 2021- Feb 2022
Key Responsibilities

⦁ Receiving phone calls and talking to customers
⦁ Providing customer service needs to clients by providing solutions to any problems faced with the products
⦁ Marketing of products sold in the market through phone calls
⦁ Following up of products sold to customers and receiving feedback from customers

Assistant accountant – Heykal Traders and Distributors Limited (July 2018-Sept 2020)
Key Responsibilities
⦁ Invoicing: Assisted in the daily upload of data from invoices, receipts, and payments in the operating system.
⦁ Stock control: I help with sales account reviews, stock management, daily petty cash preparation, issuance of receipts to clients.
⦁ Inventory Management: Assisted my manager examine and review inventory, review data on capital stock, income, expenditure
⦁ Reporting: Assisted in preparing daily group planning and collections reports, group debt management and any other related reports.
⦁ Reconciliations: Assisted in bank reconciliations, debt control processes and handled customer related issues.
⦁ Asset Management: Fixed asset register maintenance, maintaining the company’s fixed assets register and ensuring all assets are accounted for.
⦁ Petty Cash Management: Handled emergency float, managing the cash-flow needs of the company to improve transparency and accountability through easy retrieval of records.

ACCOUNTANT INTERN– Arshek Consulting Limited (February 2017-May 2017)
Key Responsibilities
⦁ Petty Cash Management: Managed daily cash processes, reviewed cash activity, prepared, and circulated cash.
⦁ Payroll Processing: Assisted in preparation of payroll, timely statutory filing, and assisted in human resource management.
⦁ Tax filling: filling VAT and KRA returns through I-tax system.
⦁ Procurement: Ensured availability of quality goods and services ordered and prompt delivery of the same to the user through timely processing of the requisitions placed.
⦁ Bank Reconciliations: Preparing bank reconciliation.
⦁ Cash Flow Management: Ensured liquidity in the company by managing cash transactions.
⦁ Accounting: Assisted with bank reconciliation, preparation of management information reports, monthly depot sales reconciliation and ETR invoicing. Ensure efficient payment of suppliers and sub-contractors.
⦁ Filling and Record Keeping: Champion in the development of the record-keeping, filing and reporting system

ACCOUNTANT INTERN -Kenya Tea Development Agency( KTDA)– (Oct 2015-Dec 2015)
Based as an intern in the General Accounts Department in the debtors
Key Responsibilities
⦁ Reporting: Assisted with the preparation of management reports and monthly bank reconciliation reports.
⦁ Debt Management: Oversaw the debtors and suppliers control processes, keeping the records for reference.
⦁ Accounts Payables & Receivables: Oversaw the receipts of payments from customers and reconciliations of customer’s accounts.
⦁ Petty Cash Management: preparing of petty cash vouchers and to process creditor’s payments.
⦁ Office Inventory: Acted as the custodian of stationery and stationery control.

REFEREES

Mr. Joshua Okeyo,
Lecturer at Daystar University.
Telephone + 254722819663
Email: jokeyo@.daystar.ac.ke

CPA, Stanley Kiogora, Administrative Accountant,
Tumaset Sacco Limited
Telephone+254723269413

Mr. Matthew Thiongo
Lecturer at Riara group of schools
Telephone+254726381552