About Me

My name is Melissa Dapaah, and I am a dedicated and experienced professional with a strong background in administration. I hold a Diploma in Journalism Broadcast from Sheridan College Institute of Technology and Advanced Learning.

Currently, I serve as a Senior Intelligent Assistant at Intelligent Office in Oakville. In this role, I manage personalized reception services for over 280 companies, handle live call answering and email management, and oversee client relationship development. My responsibilities extend to coordinating conference room bookings, managing courier services, processing transactions, and preparing detailed reports. I also lead comprehensive training programs for new employees, maintain operational guides, and provide technical support to clients.

Previously, I worked as an E-Lead Sales Coordinator with the Dilawri Group of Companies in Mississauga, where I excelled in administering new customer leads and coordinating test-drive appointments. My role involved close collaboration with sales teams, accurate sales data recording, and customer satisfaction follow-ups.

My professional journey began as a Call Centre Agent with SMT Direct (Rogers) in North York, where I honed my customer service skills and showcased my sales abilities by promoting devices and services.

I bring a blend of customer service expertise, project management skills, and proficiency in Microsoft Office and Google Suite to every role I undertake. I’m passionate about optimizing efficiency, fostering client relationships, and delivering exceptional support in all my professional endeavors.