About Me

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M o h a m e d . e h s s a n @ h o t m a i l . c o m ▪ M o b i l e : 0 1 2 – 8 9 0 0 7 7 7 5
Mohamed Ahmed Ehssan
Career Summary
.
• Masters of Business Administration (MBA) & Bachelor degree in Telecommunication
Engineering.
• More than 15 years working experience in a multinational corporation.
• Enrolled in Project Management professional (PMP) Program.
• Excellent verbal and written communications skills.
• Highly motivated and results-driven, Strategic and innovative who thrives on challenge and
the opportunity to excel and deliver.
Professional Experience
Managing Partner – RE/MAX Today for Real Estate Brokerage ▪ Mar 2020 till Mar 2022
• Develop company business plans.
• Determine all office goals and objectives, including recruiting needs, sales goals and
expansion plans.
• Determine organizational structure.
• Manage all recruiting efforts of the company.
• Review budgetary projections and supervise major cost expenditures.
• Approve all changes to Policy and Procedure Manual, as well as Employee Handbook.
• Oversee all office marketing activities to attract new Sales Associates.
• Responsibility for the overall image and public relations efforts of the company.
• Assist Sales Managers in setting Individual/Team goals and objectives, as requested or
as required.
• Authorize and review Sales Associate contracts.
• Act as liaison for company relating to broker-to-broker disputes and Real Estate
Commission.
• Represent company at various Broker/Owner, community, civic, social, and political
functions.
• Conduct quarterly performance reviews of staff and make report to Board of
Directors/Shareholders.
• Conduct exit interviews with all agents separating from the company.
• Compile market data reports and track market share.
• Act as liaison between company and regional office.
OSS & NMS Development Senior Supervisor – Orange Egypt ▪ Oct 2018 – Feb 2020
• Manage the different Solutions upgrades and development projects to deliver the different
network teams business requirements.
• Monitor the network management solutions performance.
• Collecting new business requirements and work enhancement ideas from internal
customers and provide the needed OSS & NMS applications.
• Understand user requirements and pay attention to fine details.
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• Prepare the yearly budget (CAPEX and OPEX) for (BSM) Portfolio & Evaluate service.
• Making evaluative judgments of the new solutions feasibility, efficiency and system
specifications based on the analysis of factual information.
• Responsible for new projects management and delivery in terms of defining and providing
Business Cases, SOW, tendering, budget allocation, contacting vendors, price
negotiation, Headcount allocation.
• Plan new solutions development needs and future capacity expansion with internal
customers.
• Manage new developments of OSS & NMS integrations with any new system.
• Follow up the assigned projects whole life cycle including the business requirements
gathering, Design, implementation and testing phases to launch the different team’s
business requirements within the agreed time plans and approved budget.
• Ensure the existence of the necessary project management documents for the project’s
life cycle and proper application maintenance & support contract.
Operation Support System Supervisor – Orange Egypt ▪ Jun 2013 – Sep 2018.
• Solution Architecture, implementation, administration & customization of OSS Department
(Operation Support System) business solutions needed to automate all Service
management processes and activities.
• Acting as a project manager for the OSS projects as (NNM upgrade, NNM integration with
UCMDB, LDN tools replacement).
• Define, Develop and document technical solutions and system design (HW&SW) for
Service management department to insure compliancy with ITIL v3 standards. This
includes the innovation of solutions based on various combinations of different OSS tools.
• Create, design and implement new solutions and innovations to automate different
processes including Configuration management, Incident management and SLM
management (to reflect the performance of Technology teams in solving technical
problems affecting subscribers).
• Prepare the yearly budget (CAPEX and OPEX) for (BSM) Portfolio & Evaluate service.
OSS Administration Engineer – Orange Egypt ▪ Dec 2010 – May 2013.
• System Configuration: Configuring and maintaining OSS software and hardware
components to ensure they operate efficiently and effectively.
• Network Monitoring: Monitoring network performance, fault detection, and troubleshooting
issues to ensure the network operates smoothly.
• Data Management: Managing data related to network operations, including data storage,
backup, and retrieval.
• Software Updates: Installing, upgrading, and patching OSS software to keep it up to date
and secure.
• Integration: Collaborating with other teams to integrate OSS with other network
management and operational support systems.
• Documentation: Maintaining accurate and up-to-date documentation of configurations,
procedures, and network changes.
• Troubleshooting: Identifying and resolving issues related to OSS functionality,
performance, and data accuracy.
• Security: Implementing security measures to protect OSS systems and data from
unauthorized access and breaches.
• Automation: Developing and implementing automation scripts or tools to streamline OSS
tasks and improve efficiency.
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• Performance Analysis: Analyzing performance metrics and data to make
recommendations for optimizing network operations.
• Vendor Management: Collaborating with OSS software and hardware vendors for support,
upgrades, and issue resolution.
• Compliance: Ensuring OSS systems adhere to regulatory and industry standards.
• Training: Providing training and support to other staff members on the proper use and
maintenance of OSS systems.
Change & Configuration Engineer – Orange Egypt ▪ Jun 2010– Nov 2010
• Project Management for all Service interruption, change management and configuration
management solutions evaluation, design, implementation, administration & customization
in the Technology Departments.
Courses
ITIL Foundation
PMP (Project Management Professional).
Redhat Admin 1
Soft Skills (Presentation & Negotiation).
UNIX Fundamentals.
UNIX Shell Scripting.
Multiplexing in Nortel networks (SDH)
CCNA (Cisco Certified Network Associate)
Internship
Orange Egypt, Cairo ▪ Jun 2006 – Aug 2006
Orange Egypt, Cairo ▪ Jul 2005 – Aug 2005
Education
• Masters of Business Administration (MBA) – University of Toledo, Ohio, United States
of America ▪ 2014.
• Bachelor of Telecommunication Engineering – El Shorouk Academy, Cairo, Egypt ▪
2008
Languages
Arabic: Mother tongue.
English: Excellent spoken, and written.
Personal Data
Date of Birth: 30th November 1984.
Military Service: Exempted.
Marital Status: Married.
Nationality: Egyptian.
REFERENCES ARE AVAILABLE ON REQUEST