MONICA
GOODMAN
(865) 227-2279| mgoodman8809@gmail.com
Skills Summary
– Provide exceptional customer service to clients by addressing inquiries, resolving issues, and ensuring satisfaction.
– Effectively communicate with customers via phone, email, or chat to assist with product or service-related questions.
– Maintain a positive and professional demeanor while interacting with customers, ensuring a pleasant experience.
– Accurately process orders, returns, and exchanges in accordance with company policies and procedures.
– Troubleshoot technical issues and provide step-by-step guidance to customers to resolve their concerns.
– Collaborate with internal teams to escalate complex issues and ensure timely resolution.
– Keep accurate records of customer interactions and transactions using CRM systems or databases.
– Continuously seek opportunities to improve customer service processes and procedures.
– Stay informed about product updates, promotions, and company policies to provide accurate information to customers.
– Strive to meet or exceed performance metrics, such as response times and customer satisfaction ratings.
Degree / Date of Graduation
2022 Bachelor of Science in Business Administration Minor in Psychology
Tusculum University
2018 General Technology/Business
Pellissippi State Community College
Experience
Compass GroupPatient Flow Coordinator| 2023-2024
Efficiently and accurately coordinated patient transport requests in a timely manner.
Ensured high-quality service delivery by overseeing compliance with transportation procedures and regulations.
H&R Block
Receptionist| 2022-2022
Thoroughly attentive to detail, I ensured the delivery of high-quality work consistently throughout shift hours.
Skilled at managing multi-line phone systems, orchestrated meetings, and produced essential reports to meet supervisor expectations.
Administered corrections and adjustments, meticulously reviewing paperwork for discrepancies to ensure accurate entries in the appropriate accounts.
Community Action Committee
Nutrition Specialist Assistant| 2021-2021
Accurately documented all relevant data, including client meal census and floor stock requests, in paper logs or spreadsheets.
Managed phone line communications and distributed nutritional supplements as required.
University of Tennessee
Recruitment Administrative Support III| 2019-2021
Conducted thorough verification of new hire paperwork, including background checks, and scheduled I-9 appointments and new hire orientations.
Utilized meticulous quality inspection techniques to identify and address office workflow challenges, resulting in a reputation for delivering outstanding customer service.
Awards and Acknowledgements
Microsoft Office Suite
HRIS & SAP Database Systems
Customer Service Supervisory & Management Training
2018 National Society of Leadership & Success
University of Tennessee Basic HR Generalist 2.0
University of Tennessee Basic Customer Service & Communications 2.0
University of Tennessee Leadership Skills
University of Tennessee Admin Skills 201 & 301