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Montserrat Castellano Customer Service and Administrative

About Me

Passionate and organized professional with a knack for streamlining processes and ensuring smooth communication. My background in data analysis and customer service has equipped me with strong organizational skills, meticulous attention to detail, and the ability to communicate effectively across various channels. I’m a quick learner and highly adaptable, eager to leverage my administrative skills and enthusiasm for the remote work industry to become a valuable asset to the RemoteJobsListing.com team.

Education

  • BA Honours at Edinburgh college of Art ,Scotland

    2004/2008

    Design and Applied Arts Degree

  • National Diploma at Telford College, Edinburgh Scotland

    2001/2003

    Creative Media National Diploma

Experience

  • Data Evaluator and Administrative Trainer

    October 2021 /March 2024

    Involved in AI projects aimed at improving the LI platform’s user engagement metrics.
    A key Training and Onboarding member, organising and imparting training for onboarding evaluators.
    Managing calendars coordinating communications and providing feedback.
    Annotated content of data sets used to train Machine Learning models and helped develop and improve annotation guidelines.
    Prepare detailed data reports of project results with visualisations in Spreadsheets.
    Provide insights regarding observed patterns in the annotated data.

  • Customer Support and Intellectual property expert

    October 2019 / September 2021

    Reviewed and processed reports of alleged legal rights infringements against copyright policies for customer account holders in social media platforms Meta (Facebook) and Instagram.
    Resolved complex inquiries from customers/ rights holders regarding copyright claims, ensuring clear communication and timely resolution
    Reviewed data for indicators to determine whether the reported content met the criteria provided by the client´s Policy and escalated issues whenever necessary.
    Demonstrated strong attention to detail and adherence to established protocols.