As the Head Receptionist in a 4-star hotel, my responsibilities include:

Guest Services: Welcoming guests, checking them in and out, and ensuring a smooth and pleasant stay.
Team Leadership: Supervising and training the reception staff, managing schedules, and ensuring high standards of service.
Reservations Management: Handling bookings, modifications, and cancellations, and coordinating with other departments to accommodate special requests.
Customer Relations: Addressing guest inquiries and resolving complaints promptly and professionally.
Administrative Tasks: Managing correspondence, maintaining records, and preparing reports.
Financial Duties: Overseeing billing, processing payments, and ensuring accurate financial transactions.
Standards Compliance: Ensuring compliance with hotel policies, health and safety regulations, and maintaining a high level of cleanliness and orderliness at the front desk.
My role is crucial in delivering exceptional guest experiences and maintaining the hotel’s reputation for quality service.

As a Team Leader in a busy pub/hotel, my responsibilities included:

Staff Supervision: Leading and managing the team, assigning tasks, and ensuring efficient service during busy periods.
Customer Service: Ensuring guests receive excellent service, addressing any issues promptly, and maintaining a friendly atmosphere.
Operations Management: Overseeing daily operations, including inventory management, cash handling, and maintaining cleanliness and safety standards.
Training and Development: Training new staff, providing ongoing support, and fostering a positive work environment.
Coordination: Working with other departments, such as the kitchen and housekeeping, to ensure smooth operations and guest satisfaction.

My role was to ensure high standards of service and efficiency, contributing to a positive guest experience and the overall success of the pub/hotel.