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Onyeka onyemekeihia mr

About Me

Summary

Energetic Customer Service Representative with 6+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Skills

·         Well-trained customer service skills

·         Strong active listening

·         Proficient in Microsoft Office

·         Outbound/inbound calling

·         Spoken communication skills, including the ability to relay instructions

·         Strong phone contact handling skills and active listening

·         Customer orientation and ability to adapt/respond to different types of characters

·         Excellent communication and presentation skills

·         Ability to multi-task, prioritize, and manage time effectively

Work Experience

 

Customer Service Representative                                                 Oct 2018 – Nov 2022

A&A Project Consultant LTD, Fort MacMurray AB, Canada

·         Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.

·         Serve as the primary point of contact for customers, addressing inquiries, resolving complaints, and providing product support via phone, email, and live chat.

·         Demonstrate empathy and patience in handling escalated issues, ensuring prompt and satisfactory resolutions.

·         Utilize CRM software to maintain accurate customer records and track interactions, resulting in improved efficiency and personalized service.

·         Learn to identify customer needs or desires to recommend the appropriate product or service.

·         Keep a record of incoming inquiries to be able to reference later.

·         Be able to process orders, forms, applications, or requests.

·         Work with colleagues when necessary to resolve customer complaints.

·         Learn about the products inside and out to be able to answer any questions from customers.

 

Customer Service Representative                                                 Feb 2017 – Aug 2018

G4s Security Company, Calgary AB, Canada

·         Receiving and placing customer service telephone calls

·         Maintaining solid customer relationships by handling questions and concerns with speed and professionalism

·         Assisted customers with product inquiries, order placements, and returns, delivering an exceptional shopping experience both in-store and online.

·         Resolved customer complaints and concerns in a timely and professional manner, ensuring customer retention and loyalty.

·         Resolving customer complaints, managing database records, drafting status reports on customer service issues

·         Data entry and research as required to troubleshoot customer problems

 

 

Customer Service Representative                                                 April 2015 – Jan 2017

Jume link Consultant Inc, Edmonton AB, Canada.

·         Manage large amounts of incoming phone calls

·         Identify and assess customers’ needs to achieve satisfaction

·         Build sustainable relationships and trust with customer accounts through open and interactive communication

·         Provide accurate, valid and complete information by using the right methods/tools

·         Meet personal/customer service team sales targets and call handling quotas

·         Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

·         Keep records of customer interactions, process customer accounts and file documents

·         Follow communication procedures, guidelines and policies

·         Take the extra mile to engage customers.

 

 

 

 

Education

 

EDUCATION

•           B.Sc. Engineering – Southern Alberta Institute of Technology, Calgary AB. 2017

•              Certified AWS Cloud Practitioner – Mount Royal University Calgary AB Canada. 2022

•              B.Sc. Computer Applications Vignan University                                      Currently In view

•              MBA – UOP    Pasadena, California Unitd State                                                  2022.

•              Project Management Diploma – International Business Management Institute, Berlin Germany             2021

•              Strategic Management Diploma – International Business Management Institute, Berlin Germany 2021

CERTIFICATIONS

•              Certified Project Management Certified (PMP)

•              Diploma in Cybersecurity Digital Forensic Investigation – Alison College Dublin      2023

•              Diploma in Certified Information System Security Professional (CISSP) – Alison College Dublin2023

•              Certified Cyber Security Analyst  with Retrain canada                                            2023

•              Certified Cyber Security Applied Penetration Testing with Retrain canada    2023

•              Certified Cybersecurity and Quality Assurance Testing with Retrain canada   2023

•              Certified Pen Test+ (Plus) CompTIA A+                                                             2022