About Me

CONTACT

Paul Olaniyi

2701 Coronation Street, Regina, Canada S4S 0L5  6395711333  paulolaniyi18@gmail.com

PROFESSIONAL SUMMARY

An empathetic Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Possesses a great work ethic with a sense of urgency, and the ability to work independently with minimal supervision.

SKILLS

Customer Relations and Service Active Listening

Microsoft Word

Brand Representation

Critical Thinking

Problem-Solving Ability

Conflict Resolution

Product Promotion

WORK HISTORY

May 2023 – Current,

Kitchen Helper – Seven Oaks All Day Eatery Regina-Saskatchewan

Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

Used manual and electrical appliances to clean, peel, slice and trim foodstuffs.

Sweep, mop, wash and polish floors.

Removed kitchen garbage and trash.

Server July 2023- February 2024

Trinity Manor at Westerra Retirement Home Regina-Saskatchewan

Take orders, and engage in timely and friendly delivery of food and beverages to residents and guests.

Cleaning of dishware, and cutlery after each dining service.

Ensures the Residents’ likes and dislikes are respected, knows and adheres to special dietary requirements of the Residents. Attend staff meetings and participate in mandatory training as required.

Customer Service Representative, August 2019-March 2023

Ayan-Ade Enterprise, Ogb- Nigeria

Answered constant flow of customer calls courteously and professionally with minimal wait times.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Responded to customer requests for products, services, and company information. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Participated in team meetings and training sessions to stay informed about product updates and changes.

Utilized customer service software to manage interactions and track customer satisfaction.

Met customer call guidelines for service levels, handle time and productivity.

Participated in daily training sessions, virtual networking opportunities, and conference calls to review and discuss customer satisfaction targets, areas for improvement within the customer experience, and streamlining technical support. Tracked and processed new orders, account upgrades, and escalated customer complaints to the appropriate department. Maintained a broad working knowledge of all products, services, and promotions available to our customers and stay current on industry-related news.

EDUCATION

2016 Chartered Institute of Customer Relationship Management, Nigeria

Post-Graduate Diploma in Customer Relationship Management

2008 Total Child School, Ilorin- Nigeria Secondary (High) School Education

CERTIFICATIONS

St John Ambulance Saint- Jean Level C CPR/AED- issued by Saskatchewan Council- August, 2023.

St John Ambulance Saint- Jean CSA Intermediate First Aid- Issued by Saskatchewan Council- August, 2023.

Food Safe Level 1- Issued by Envince Services & Consulting- June, 2023.

Canadian Language Benchmarks Placement Assessment CLB 7- August 2023.