● Served as the Lead IT Specialist overseeing a team of 5
IT Technicians, 3 remote Support staff. Supported 300+
users across 4 regional offices onsite and remotely.
● Supported 80+ new users with networking setup and
installation, desktop troubleshooting and hardware repairs
within 3 days of an issue being logged.
● Implemented ITIL best practices to streamline service
management processes and enhance efficiency.
● Implemented MS-Dynamics AX in Production, Accounts,
Procurement, Dispatch, Finishing and Quality Departs and
trained 300+ Users.
● Introduced anti-virus and performance optimizing
software on desktop and laptop systems, resulting in a
40% increase in performance.
● Upgraded OS and office software of 300+ machines
(Desktops & Laptops) from Windows 7 to Windows 10 &
Microsoft Office 365 including Outlook Email configuration
● Installed and Revamped 60+ HikVision Surveillance
system including cameras across the regional offices.
● Resolved IT support requests from employees with 99%
response rate.