About Me

Samuel Mwale
Lusaka, Lusaka Province, Zambia
Email  : samuel3mwale@gmail.com
Mobile : +260972851737
linkedin.com/in/samuel-mwale-776a91a3

Summary
Strategic Project Leader Driving Innovation and Transformation.
Energetic and results-driven Project Management Leader with over a decade of comprehensive experiencein operations, change management, and information technology. Accomplished Business Process Specialist(BA) and Project Manager known for spearheading transformative projects, optimizing processes, and drivingorganizational growth. Proven track record in Business Process Reengineering and successful end-to-endmanagement of crucial regulatory and strategic projects. Active member of the International Institute of BusinessAnalysis (IIBA) and the Project Management Institute of Zambia (PMI), holding a PRINCE2 AXELOS certification.

Experience
Head of Project Management Department
Probase Group
Jun 2023 – Present (9 months)
Head of PMO at Probase Group – Driving FinTech Excellence
Thrilled to lead Project Management at Probase Group, a FinTech trailblazer! My role revolves aroundstrategic alignment, governance, and innovation.
Key Responsibilities:

• .Strategic Alignment: Aligning projects with Probase’s goals, translating business priorities intoactionable
  plans.
• Project Governance: Enforcing top-tier project management practices, ensuring compliance withfinancial
  standards.
• Portfolio Management: Overseeing project portfolios, prioritizing efficiently, and ensuring optimal
  resource allocation.
• Resource Management: Optimizing team skills and capacity for successful project delivery.
• Risk Management: Innovatively identifying, assessing, and mitigating project risks.
• Performance Measurement: Tracking KPIs for projects and the PMO, providing insightful statusreports to
  senior management.
• Stakeholder Management: Building robust relationships with executives, project teams, and partners,
  fostering effective communication channels.
• Continuous Improvement & Innovation: Driving a culture of continuous improvement and innovation
  across projects.
•  Vendor Management: Managing external relationships, ensuring vendor alignment with project goals
  and quality standards.
• Technology & Tools: Evaluating and implementing cutting-edge project management tools and
  staying updated on FinTech trends.
• Training & Development: Providing comprehensive training opportunities and fostering a culture of
  continuous learning.
  Excited to contribute to Probase Group’s success in the dynamic FinTech landscape! Let’s connect andinnovate together! #FinTech #ProjectManagement #Innovation #Probase

Project & Change Management – Consultant

Izyane InnovSolutions
Jun 2022 – Feb 2023 (9 months)
Izyane InovSolutions is a company with its main focus on digitizing the financial landscape withinnovative software development and digital deployments, with the aim of making the customer journeymore modern with state of the art user experience.
A FinTech company that has built and deployed solutions for service aggregation companies, mobilefinancial services, banks, micro-finance, and insurance companies in areas such as mobile banking,merchant payment platforms, digital cash management, and cash collections platforms.
Izyane is a subsidiary company of the huge development and analytics company, Techurate, who areHeadquartered in Bangalore, India and has served around 17+ Banks and financial Institutions across11+ countries.

Project Manager – IT
Digital PayGo
Jun 2021 – Jan 2022 (8 months)
Experience /Key Responsibilities included:
Project Planning: Developed project plans and timelines.
2. Stakeholder Communication: Kept stakeholders informed throughout projects.
3. Team Management: Led and allocated tasks to cross-functional teams.
4. Budget Management: Effectively managed project finances.
5. Risk Management: Identified and mitigated project risks.
6. Regulatory Compliance: Ensured strict adherence to financial regulations.
7. Technology Oversight: Supervised end-to-end tech development.
8. Quality Assurance: Ensured delivery of high-quality solutions.
9. Vendor Management: Managed third-party partnerships.
10. Client Engagement: Cultivated and maintained client relationships.
11. Data Analysis: Leveraged data for informed decision-making.
12. Scalability Planning: Developed strategies for future growth.
13. Documentation: Maintained comprehensive project records.
14. Change Management: Effectively handled scope changes.
15. Post-Implementation Evaluation: Conducted assessments to gauge project success.
16. Continuous Improvement: Proactively sought process enhancements.
17. Team Development: Mentored and trained team members.
18. Market Research: Stayed abreast of evolving industry trends.
19. Performance Metrics: Established KPIs to measure project success.
20. Compliance Reporting: Ensured regulatory compliance at all stages.

Program Management & Business Analyst- Projects & TechnologyTransformation – IT
Zambia National Commercial Bank (Zanaco) PLC
Mar 2020 – Jun 2021 (1 year 4 months)
My key responsibilities as a Program Management & Business Analyst included to;
Program Management Responsibilities included:
1. Strategic Alignment: Align program with the organization’s goals.
2. Scope Definition: Define program objectives and stakeholders.
3. Resource Allocation: Manage program resources and budget.
4. Risk Mitigation: Identify and mitigate program risks.
5. Monitoring & Reporting: Monitor KPIs and communicate progress.
For Responsibilities for Business Analysis side of the role included:
6. Requirements Gathering: Collect and document business needs.
7. Data Analysis: Analyze data for insights and trends.
8. Process Improvement: Optimize business processes.
9. Solution Design: Collaborate on effective solutions.
10. Testing & Validation: Ensure solutions meet requirements.
11. Documentation: Document requirements and processes.
12. User Training & Feedback: Train users and gather feedback.
13. Compliance: Ensure adherence to regulations.
14. Project Coordination: Manage project activities and timelines.
15. Cost-Benefit Analysis: Evaluate project ROI and benefits.

Business & Process Analyst
Zambia National Commercial Bank (Zanaco) PLC
2018 – Apr 2020 (2 years)
My Core responsibilites Included;
1. Process Analysis: Evaluate and improve bank processes for efficiency and compliance.
2. Requirements Gathering: Collaborate with stakeholders to define business needs and system
requirements.
3. Data Analysis: Analyze financial and customer data for insights and risk assessment.
4. Solution Design: Propose solutions to address business needs and streamline operations.
5. Compliance Oversight: Ensure all processes and systems adhere to banking regulations.
6. Change Management: Facilitate smooth transitions to new processes or systems.
7. Quality Assurance: Maintain compliance and performance standards.
8. Reporting and KPIs: Develop real-time insights through reporting and dashboards.
9. Cost Efficiency: Identify cost-saving opportunities without compromising quality.
10. Continuous Improvement: Seek ongoing process optimization and innovation.

Business Process & Procedure Analyst
2015 – 2018 (3 years)
My Core Reponsibilities Included to:
1. Analyze Processes: Assess banking procedures for issues and improvements.
2. Document Procedures: Create and update clear, consistent documentation.
3. Gather Requirements: Collaborate to understand and document needs.
4. Ensure Compliance: Maintain adherence to regulations like AML, KYC, and data privacy.
5. Optimize Operations: Find ways to streamline, cut costs, and improve customer service while
staying compliant.
6. Assess Risks: Identify vulnerabilities and propose mitigation strategies.
7. Ensure Quality: Implement measures for high-quality service.
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8. Manage Change: Communicate and manage changes effectively.
9. Train and Support: Develop training materials and aid employees.
10. Monitor Performance: Track KPIs for process effectiveness.
11. Root Cause Analysis: Investigate operational issues and recommend fixes.
12. Vendor Relations: Manage third-party vendor relationships if applicable.
13. Ensure Continuity: Develop plans for uninterrupted operations during disruptions.
14. Document Control: Maintain a central repository for easy access.
15. Drive Improvement: Continually seek optimization opportunities.
16. Analyze Data: Generate reports and analyze data for decision-making.
17. Collaborate Cross-functionally: Work with other teams for process enhancements.
18. Feedback Collection: Gather input from employees and stakeholders for refinement.
19. Cost Analysis: Analyze procedure costs for efficiency.
20. Stay Informed: Keep up with industry trends, tech developments, and regulatory changes impactingbanking operations.

Administrative Assistant – International Banking Services(Payments)
2015 – 2016 (1 year)
Responsibilities included to;
* Ensure that client enquiries and complaints are handled in a profession and efficient manner.
* Accurately processed customer swift transfers
* Ensure that customers met KYC requirements before their foreign currency accounts were opened
* Conduct exchange rates market survey and returns to Bank of Zambia
* Prepared the exchange rates and circulated to customers and other internal stake holders
* International Funds transfer for importing and exporting transactions for clients
Data Quality and KYC Officer
2013 – 2014 (1 year)
My Core responsibilities & Experience Included;
1. Data Quality Management: Established and maintained data quality standards, enhancing accuracy
and consistency.
2. KYC Compliance Oversight: Enforced KYC policies, conducting due diligence checks for regulatory
compliance.
3. Risk Assessment and Reporting: Assessed risks, promptly reported suspicious activities to
authorities.
4. Documentation and Record Keeping: Maintained organized, accessible records of due diligence and
KYC documentation.
5. Customer Onboarding: Facilitated efficient onboarding, ensuring compliance and document
authenticity.
6. Training and Awareness Building: Provided staff training, fostering KYC awareness.
7. Regulatory Compliance Adherence: Stayed updated on evolving regulations, ensured full
compliance.
8. Customer Due Diligence (CDD): Conducted enhanced due diligence, monitored relationship risks.
9. Reporting and Documentation Management: Prepared and submitted reports, promptly
documented suspicious activities.
10. Technology and Tools Utilization: Efficiently used KYC and data quality tools, prioritized data
security.
11. Collaboration with Cross-functional Teams: Collaborated across departments to address KYC and
data quality challenges.
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12. Continuous Improvement Initiatives: Proactively identified process enhancement opportunities,
reducing errors and compliance risks.
13. Audit and Monitoring Participation: Actively engaged in audits, implemented corrective actions.
14. Customer Communication and Support: Effectively communicated KYC requirements, addressed
customer inquiries.
15. Training and Development: Stayed updated on industry practices, regulations, and technology
advancements, enhancing skills and knowledge

Lecturer /Practical Instructor
Natural Resources Development College (NRDC)
2012 – 2013 (1 year)
Key Responsibilities included to;
* Design, prepare and develop courses, modules and teaching materials
* Develop and implement new methods of teaching to reflect changes in research
* Set, mark and moderate examinations and assessments
* Establish collaborative links with other institutions, as well as with industrial, commercial and public
organizations

Education
Mulungushi University
Bachelor’s degree, Accounting and Finance
2015 – 2018
Bachelor’s Degree in Accounting and Finance
I have technical skills in accounting and finance. I have developed quantitative, analytical andinformation technology skill and the ability to apply these skills in finding solutions to problems.
The University of Zambia
Certificate, Planning , Monitorin & Evaluation

2013 – 2013
Planning ,Monitoring and evaluation (PM&E) is a process that helps improve performance and achieveresults. Its goal is to improve current and future management of outputs, outcomes and impact.
Natural Resources Development College (NRDC)
Diploma, Integrated Agriculture

2008 – 2011
Integrated Farming is a whole farm management system, which enables the farmers to identifyopportunities and threats and act accordingly, and, at the same time, consider consumer interestsin their business. Integrated Farming is not based on a set of fixed parameters but on informedmanagement processes.
Licenses & Certifications
Planing , Monitoring and Evaluation – The University Of Zambia (UNZA)
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PRINCE2 Agile® Certificate in Agile Project Management – AXELOS Global BestPractice
Skills
Project Support • IT Business Analysis • Progress Monitoring • Corporate Social Responsibility • Nonprofit Organizations • Business Transformation • Operations Management • Business Planning • Customer Relationship Management (CRM) • Financial Services
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