Sasha Lee Lewis
876-818-5735| sashalewis316@gmail.com | ST.Andrew, Jamaica
Summary
Highly motivated and customer-centric Customer Service Representative with 1+ years of experience in resolving customer concerns effectively and building trust through open communication. Proven ability to manage inbound and outbound calls, ensure customer satisfaction, and maintain accurate records. Seeking a remote Customer Service Representative position at Wing to leverage strong communication and technical skills to contribute to a company redefining the future of work.
Experience
Customer Service Representative | Happy Customers – December 2019 – May 2021| Intouch CX
– October 2021 to April 2023| Influx – September 2023 – December 2023| National Chest
Hospital – May 2017 to October 2017
Managed inbound and outbound calls, resolving customer inquiries and concerns promptly and efficiently.
Build trust and rapport with customers through open and interactive communication.
Ensured customer satisfaction by exceeding expectations in every interaction.
Maintained accurate customer records, processed and updated accounts, and filed documents
Followed established communication procedures, guidelines, and company policies.
Proactively engaged with customers to identify and address potential issues.
Performed a variety of ad-hoc tasks to support the customer service team.
Education
HEART EASTERN TVET INSTITUTE Customer Service (Pending)
PEMBROKE HALL HIGH SCHOOL – 2011 – 2016
RED HILLS ALL AGE SCHOOL – 2005 – 2011
Skills
Customer Service: Inbound & Outbound Calls, Email & Chat Support, Account Management
Communication: Excellent written and verbal communication (B2C & B2B), Active Listening
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• Technical Skills: Proficient in MS Office Suite (Word, Excel), Google Calendar, CRM Systems, Cloud Services, Desktop Sharing Tools, VolP Systems • Additional Skills: Proactive, Detail-oriented, Adaptable, Team Player, Lifelong Learner