About Me

PROFESSIONAL SUMMARY:

Dynamic program and operations manager with over 12 years of comprehensive experience in logistics and process optimization. Adept at managing complex projects from inception to completion, while fostering a culture of continuous improvement and cultivating strong stakeholder partnerships to drive organizational success.

Demonstrates a visionary approach with an expertise in driving transformative initiatives that enhance operational efficiency, reduce costs, and deliver superior service quality.

EXPERIENCE:

Home Depot Corporate: 2018 – Present
National Program Manager

• Spearhead multimillion-dollar seasonal event programs executed in all 2000+ U.S. stores, aligning resources and timelines to propel Home Depot’s competitive edge in the market.
• Orchestrate seamless collaboration amongst stakeholders, vendors and third-party affiliates to procure resources, negotiate contracts, and manage partnerships to drive organizational objectives.
• Foster cutting-edge national implementation, driving strategic initiatives and enhancing operational efficiency for excellence in project execution, while demonstrating commitment to quality and stakeholder satisfaction.
• Analyze complex data sets and national insights to identify growth opportunities and optimize resource allocation.
• Develop contingency plans that mitigate risk and ensure service continuity during supply chain disruptions.
• Recognized with various executive awards for exemplary program planning .and record-breaking, nationwide issue reduction for 6 consecutive years.

Home Depot Corporate: 2013 – 2018
Field Support Program Manager

• Senior manager of project planning team of 30+ associates and supervisors, cultivating a high-performing team focused on achieving operational goals and delivering exceptional customer service.
• Directed day-to-day operations, leveraging data analytics to identify inefficiencies and implement solutions.
• Established KPIs to monitor and enhance logistics performance, and collaborated with IT to deploy an advanced system to manage metrics and streamline comprehensive deliverables to shareholders.
• Fostered a culture of continuous improvement, creating and executing workshops that equipped teams with tools for operational excellence.
• Pioneered comprehensive company SOP to train staff and management, as well as a program-wide mentorship program to facilitate associate development.
• Honored with “Mentor of the Year” and “Biggest Company Impact” awards in 2016 and 2017