About Me

As a seasoned professional with 3 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐚𝐧𝐝 𝐚 𝐁𝐚𝐜𝐡𝐞𝐥𝐨𝐫’𝐬 𝐝𝐞𝐠𝐫𝐞𝐞 𝐢𝐧 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐚𝐧𝐝 𝐏𝐬𝐲𝐜𝐡𝐨𝐥𝐨𝐠𝐲, my foundation in both business strategy and human behavior enriches my approach to problem-solving. Throughout my career, I have 𝐞𝐱𝐜𝐞𝐥𝐥𝐞𝐝 𝐢𝐧 𝐫𝐞𝐬𝐨𝐥𝐯𝐢𝐧𝐠 𝐢𝐧𝐭𝐫𝐢𝐜𝐚𝐭𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐢𝐬𝐬𝐮𝐞𝐬, 𝐢𝐧𝐜𝐥𝐮𝐝𝐢𝐧𝐠 𝐜𝐨𝐧𝐝𝐮𝐜𝐭𝐢𝐧g 𝐢𝐧𝐯𝐞𝐬𝐭𝐢𝐠𝐚𝐭𝐢𝐨𝐧𝐬, 𝐰𝐡𝐢𝐥𝐞 𝐟𝐨𝐬𝐭𝐞𝐫𝐢𝐧𝐠 𝐬𝐞𝐚𝐦𝐥𝐞𝐬𝐬 𝐜𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 𝐰𝐢𝐭𝐡𝐢𝐧 𝐝𝐢𝐯𝐞𝐫𝐬𝐞 𝐭𝐞𝐚𝐦𝐬.

Proficient in utilizing tools such as 𝐌𝐢𝐜𝐫𝐨𝐬𝐨𝐟𝐭 𝐎𝐟𝐟𝐢𝐜𝐞 𝐒𝐮𝐢𝐭𝐞 𝐚𝐧𝐝 𝐒𝐏𝐒𝐒 𝐬𝐨𝐟𝐭𝐰𝐚𝐫𝐞, and 𝐞𝐬𝐜𝐚𝐥𝐚𝐭𝐢𝐨𝐧 𝐭𝐨𝐨𝐥 𝐬𝐮𝐜𝐡 𝐚𝐬 𝐉𝐈𝐑𝐀 𝐚𝐧𝐝 𝐙𝐄𝐍𝐃𝐄𝐒𝐊 as well as 𝐒𝐐𝐋 𝐚𝐧𝐝 𝐏𝐲𝐭𝐡𝐨𝐧 with these I have an advanced analytical skills crucial for deciphering complex data sets based on data as well as programming for Cybersecurity SIEM tool dashboard. My goal is to apply this expertise in customer success or in IT security , where I want to ensure customer would have peace of mind when reaching out for support as well as maintain company policy and responsibilities to ensure protect client data.

In addition to my analytical prowess, my 𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 𝐬𝐤𝐢𝐥𝐥𝐬 allow me to effectively 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐞 𝐜𝐨𝐦𝐩𝐥𝐞𝐱 𝐟𝐢𝐧𝐝𝐢𝐧𝐠𝐬 𝐭𝐨 𝐬𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫𝐬 𝐢𝐧 𝐚 𝐜𝐥𝐞𝐚𝐫 𝐚𝐧𝐝 𝐜𝐨𝐧𝐜𝐢𝐬𝐞 𝐦𝐚𝐧𝐧𝐞𝐫. I lead by example, motivating others within collaborative environments, while 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐭𝐥𝐲 𝐦𝐚𝐧𝐚𝐠𝐢𝐧𝐠 𝐭𝐚𝐬𝐤𝐬 𝐚𝐧𝐝 𝐝𝐞𝐥𝐞𝐠𝐚𝐭𝐢𝐧𝐠 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬.

Moreover, I 𝐭𝐡𝐫𝐢𝐯𝐞 𝐨𝐧 𝐜𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧, working closely with both internal teams (such as legal and compliance) and external partners (such as law enforcement) to investigate and resolve fraud cases. Whether through written documentation or verbal persuasion, I ensure that 𝐟𝐢𝐧𝐝𝐢𝐧𝐠𝐬 𝐚𝐫𝐞 𝐜𝐥𝐞𝐚𝐫𝐥𝐲 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐞𝐝 𝐚𝐧𝐝 𝐞𝐯𝐢𝐝𝐞𝐧𝐜𝐞 𝐢𝐬 𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐞𝐝 𝐩𝐞𝐫𝐬𝐮𝐚𝐬𝐢𝐯𝐞𝐥𝐲.

In summary, my diverse skill set, with my passion for data analysis and teamwork position me asset for customer support and IT security.

I look forward to connecting with professionals and recruiters in my industry to explore potential opportunities. To connect or request a copy of my CV, kindly direct message (DM) 🚀