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Wendy (Ha) Nguyen Customer Service Specialist / Partnership Specialist

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  • Vietnam
  • Hanoi

About Me

Experienced and motivated customer service specialist / Partnership specialist in supporting and working directly with international customers. Knowledgeable about diverse areas such as marketing, education, and social media. Skilled in communication, effective problem-solving, strategic thinking, and organizational planning. Quick learner and eager to earn more insight into various fields.

Education

  • Bachelor of Korean language and culture. Major in Korean studies at University of Languages and International Studies - Vietnam National University

    Sep 2017 - Feb 2022
  • Major in English Language at Le Quy Don Gifted High School

    Sep 2014 - Jun 2017

Experience

  • Partnership specialist

    – Worked on brand development initiatives for international technology brands in the Vietnamese market, resulting in strategic brand partnerships with over 200 agents nationwide, achieving a notable 15% increase in brand awareness metrics.
    – Worked closely with the director, brand partners, and relevant departments to discover customer needs, develop innovative strategies, enhance product improvements, introduce new products, and gather valuable brand perception feedback, business reviews. Managed other brand-related matters to ensure alignment with company and partner objectives.
    – Negotiating with brands to secure benefits for the company such as accounts payable, marketing expenses, and sample products. Leading to a 200% increase in payable account amount (from $50,000/order to $100,000/order) and extended payment terms. Additionally, received marketing fee support (half of the total cost), samples, and brand gifts for each marketing strategy approved by the brand.
    – Managed product inventory based on sales data analysis, ensuring optimal stock levels and minimizing out-of-stock instances, resulting in a significant increase in shipping efficiency with at least two 40HQ containers per month (200% increase from 2021 quantities).
    – Monitored import orders’ status and collaborated with Logistic Agents to achieve a commendable 98% on-time submission rate of documentation to customs authorities, ensuring seamless import processes.
    Coordinated with the warehouse department to uphold quality control standards, promptly identifying and reporting defective products to respective brand stakeholders, resulting in a 95% exchange rate of defective products for new ones, enhancing overall product quantity, quality and customer satisfaction.

  • Client Service Representative/ Class manager

    Oct 2019 - Dec 2021

    – One of the people who contributed to building the foundation of the school.
    – Provided consultancy on online English courses by foreign teachers, enabling students to enroll in customized courses and achieving a 10% increase in student enrollment each month.
    – Managed learning schedules for students and teachers, resolving conflicts and ensuring a smooth school schedule.
    – Communicated with students and parents, addressing inquiries, resolving issues, and managing unforeseen circumstances, achieving a 100% issue resolution rate.
    – Delivered monthly reports on class performance for comprehensive evaluation of sales metrics and teacher efficacy.