About Me

WILL WILLIAMS

www.linkedin.com/in/willwilliams3 WillWilliams3@gmail.com

EDUCATION AND CERTIFICATIONS

Kaplan University: Online Florida State University: Tallahassee, FL. Master of Business Administration, Sept. 2015. Bachelor of Science, April 2007. Double Majors of: Finance, Real Estate. Project Management Professional, October, 2018 Salesforce Certified Administrator, May, 2015. Certified Product Owner, April, 2018 Salesforce Certified Developer, August, 2015.

PROFESSIONAL EXPERIENCE

Jan 2021 – Present Project Manager: WITY TRAVELS

• Launched a YouTube channel, podcast, and blog. Researched and planned trips for future videos. • Executed filming, editing, and promotion of 221 YouTube videos that amassed 1,587,880 views and 118.9K hours watched. • Reviewed and monitored analytics daily in order to make adjustments for growth. • Grew social media accounts from 0 to the following follower counts: • YouTube – 10,400, X – 1,429, Facebook – 494 Feb 2022 – Dec 2022

Project Manager and Scrum Master: General Motors Jan 2017 – Jan 2021

Project Manager and Product Owner: Cross Country Healthcare • Oversaw multiple product teams comprising of 30 remote team members consisting of developers, quality assurance testers, user experience designers, product support, and business members. • Simultaneously fulfilled the rolls of Business Analyst, Scrum Master, and Product Owner for over 5 colocated and virtual hybrid teams executing their stories and tasks using SCRUM Sprints and Kanban boards. • Spearheaded implementation of a new client portal and a new mobile app for end users as well as a new job management tool all using a completely new technology to the organization. • Administered Jira and Slack, UAT sessions, created and reviewed change requests with the change control board, and conducted SCRUM ceremonies such as planning pokers, retrospectives, design sessions, and daily stand up meetings. • Conducted focus groups of internal users and surveyed over 100 end users at an industry conference.

Apr 2016 – Dec 2016 Project Manager and Business Analyst: Ultimate Software

• First person in the company’s history to lead a group consisting of both UX and Developers and was able to gather requirements that could be used to develop wireframes and code. • Project Manager who presented project updates to company C-Level Executives, Vice Presidents, Directors, and Managers while leading a team of 10 that consists of Business Owners, User Experience Analysts, Developers, Content Editors, and Quality Assurance Analysts to meet milestones and deliverables. I am often responsible for leading this team virtually from home. Project has increased active user rate by 300%. • Business Analyst for ServiceNow during vendor assessments and upgrade from Legacy systems; gathered requirements needed, conducted daily SCRUM team standup meetings, JAD sessions, UAT, and retrospective meetings.

Boca Raton, FL Weston, FL Remote Remote

• Managed fully remote SAFe Agile team through iterations while coaching team of 5 Developers and 1 Quality Assurance Tester in a migration project from IOS and Android to React Native. • Facilitated communication with other Agile Release Train teams and Release Train Engineer during PI Planning and throughout product increments. • Lead daily stand ups, demos, and retrospectives and used learning to improve team velocity. • Monitored team progress while maintaining Risk and Issue Logs as well as SCRUM and Kanban boards in Jira and Azure DevOps. • Gathered and wrote business requirements when needed and served as the liaison between the developers and the Product Owners for GM’s EV vehicle applications in order to remove obstacles and ensure timely delivery of new code and desired updates.