Project Description

Customer Support Representative

We are looking for a Customer Support Representative to join our team and provide outstanding service to our customers. You will be responsible for resolving customer inquiries, assisting with product or service issues, and ensuring customer satisfaction. This role requires a friendly, patient, and solution-oriented approach to every interaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues efficiently by understanding the problem, diagnosing solutions, and following through until resolved.
• Maintain detailed records of customer interactions, issues, and resolutions in our CRM system.
• Provide product and service information, troubleshoot basic issues, and offer guidance for effective use.
• Escalate complex issues to senior support or specialized teams when necessary, ensuring proper handoff and communication with the customer.
• Collaborate with team members and other departments to provide seamless support and maintain high customer satisfaction.
• Gather customer feedback and suggest improvements to processes, products, or services based on recurring issues or suggestions from customers.

Qualifications:

• High school diploma or equivalent; additional certifications in customer service are a plus.
• Previous experience in customer support, customer service, or a related field is preferred.
• Strong communication skills, both written and verbal, with an emphasis on clarity and empathy.
• Proficiency in basic computer applications and customer relationship management (CRM) software.
• Ability to remain patient, calm, and composed, even in stressful or challenging situations.
• Excellent problem-solving skills, attention to detail, and a proactive attitude.
• Flexibility in working hours (part-time or full-time) and the ability to work weekends or evenings if needed.