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Responsibilities:
- Provide IT support for advice systems.
- Maintain user guides and training materials.
- Upskill advice team on documentation tools.
- Analyze and troubleshoot technology issues.
- Generate reports for stakeholders and vendors.
- Assist with remediation activities and SoA checks.
- Recommend process improvements for efficiency.
Requirements:
- Tertiary or technical qualifications.
- Strong experience in IT support for complex systems.
- Excellent communication and stakeholder management.
- Proven experience in managing multiple projects.
- Ability to work with attention to detail and accuracy.
- RG 146 in superannuation preferred.
Benefits:
- Personal and professional development opportunities.
- Hybrid working model.
- Paid parental leave and super contributions.
- Income protection insurance.
- Peer recognition awards.
- Meeting-free breaks and flexible work culture.
