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Responsibilities:
- Engage with candidates to understand their needs.
- Provide support via phone, email, and chat.
- Develop familiarity with training programs.
- Collaborate with instructors and coaches.
- Gather feedback to refine programs and services.
- Maintain records of customer interactions.
Requirements:
- Bachelor’s in Business, Communications, or related field.
- 1-2 years in customer service or customer-facing role.
- Excellent verbal and written communication skills.
- Strong problem-solving and proactive approach.
- Ability to work in a fast-paced, remote environment.
- Familiarity with CRM tools is a plus.
