Customer Service Representative (Part Time) – Remote at Acentra Health in United States Part Time NEW

Responsibilities:

• Maintain understanding of policies and services.
• Use automated systems for accurate data entry.
• Handle customer inquiries through various channels.
• Respond promptly to complaints with professionalism.
• Engage with healthcare providers and program recipients.
• Investigate and resolve customer issues when necessary.
• Meet call volume and service level standards.
• Collect and enter demographic and provider data.
• Act as liaison between review supervisors and providers.
• Log and document all call interactions accurately.

Requirements:

• High School diploma or equivalent.
• 2+ years in customer service or call center.
• Proficient in verbal and listening communication.
• PC skills, including email and industry apps.
• Fluent in English with clear telephone skills.
• Strong research and investigative skills.
• Familiarity with medical terminology is beneficial.
• Adhere to confidentiality and privacy procedures.
• Ability to multitask while on the phone.

Benefits:

• Comprehensive health plans.
• Paid time off and retirement savings.
• Corporate wellness and educational assistance.
• Corporate discounts and more.