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Responsibilities:
- Process and research unemployment insurance claims.
- Answer incoming calls and assist customers with issues.
- Resolve complex customer issues using databases.
- Maintain composure in escalated situations.
- Operate efficiently in a fast-paced environment.
- Handle multiple responsibilities simultaneously.
Requirements:
- Ohio residence preferred.
- Passion for providing outstanding service.
- Ability to remain calm in fast-paced environments.
- Excellent verbal communication skills required.
- Must type at least 30 WPM.
- Proficiency in Excel, Word, and Outlook.
Benefits:
- $15.00 per hour plus bonuses.
- Accrued paid time off (PTO).
- Health and medical/dental insurance after 60 days.
- Paid orientation, training, and nesting.
- Flexible work schedule with part-time or full-time options.
- Work-from-home opportunity.
