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Responsibilities:
- Engage with customers across all channels.
- Build trust and loyalty by addressing inquiries.
- Champion and act on customer feedback.
- Implement AI tools to enhance support.
- Manage customer support strategy cohesively.
- Update self-help resources and FAQs.
- Collaborate to guide product development.
Requirements:
- Exceptional communication skills.
- Advanced technical support proficiency.
- Diploma or associate degree; Bachelor’s preferred.
- 5+ years in customer support, leadership preferred.
- CRM and digital feedback platform expertise.
- Fluent English, written and spoken.
Benefits:
- Remote work within EU time zone.
