Customer Success Manager II at Henry Schein One in United States Full Time

Responsibilities:

• Build and maintain relationships with key enterprise customers.
• Serve as the primary point of contact for customer support.
• Provide strategic oversight to achieve time-to-value for clients.
• Uncover opportunities to increase adoption and utilization.
• Develop customer success stories from satisfied clients.
• Track customer data in CRM software.
• Prioritize tasks and maintain customer records.
• Share best practices with the Customer Success team.
• Resolve escalations and complex customer issues.
• Build partnerships at all levels within the company.

Requirements:

• 5-7 years of experience in customer-facing roles.
• Bachelor’s degree or equivalent in related discipline.
• Experience leading cross-functional customer projects.
• Demonstrated success in retention targets.
• Strong understanding of industry practices.
• Proficiency with tools, systems, and procedures.
• Strong communication and interpersonal skills.
• Ability to deliver difficult messages effectively.

Benefits:

• Competitive salary and excellent benefits package.
• Medical, Dental, and Vision Coverage.
• 401K Plan with Company Match and Paid Time Off (PTO).
• Paid Parental Leave and Short-Term Disability.
• Work-Life Assistance Program and Education Benefits.
• Volunteer Opportunities and Worldwide Scholarship Program.