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Responsibilities:
- Manage support tickets using CRM tools.
- Provide front-line technical support via Zendesk and Teams.
- Troubleshoot and resolve customer inquiries and issues.
- Document incoming cases from end-users via various channels.
- Escalate priority issues per client specifications.
- Act as a point of contact for client issues with teams.
- Follow procedures and create new documentation for support.
Requirements:
- Ability to work in shifts, including nights and weekends.
- Customer support experience in technical roles.
- 2-3 years’ experience in cloud-based environments (Azure/AWS).
- Excellent problem solving and multitasking skills.
- Experience with Windows/Linux, Active Directory, Networking.
- Strong verbal and written communication skills in English.
Benefits:
- Work with a globally distributed team.
- Opportunity for professional growth in a tech-driven environment.
- Flexible remote work.
