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Responsibilities:
- Analyze and maintain end-user systems and applications.
- Troubleshoot and resolve IT issues with end users.
- Manage home and offsite networking setups.
- Track and prioritize support calls in ticketing system.
- Assist with critical support issues to find solutions.
- Document processes and follow established protocols.
- Create functional applications to solve customer needs.
- Advocate for good security practices in IT solutions.
Requirements:
- Ability to communicate with technical and non-technical people.
- Personable, approachable, and passionate about excellence.
- Proactive with strong time management and planning skills.
- Able to meet tight deadlines and work under pressure.
- Degree in a related discipline or 2 years relevant experience.
- 2-3 years in Desktop or Help Desk support role.
Benefits:
- Competitive salary and medical coverage options.
- Dental, vision, life, and disability coverage.
- Paid vacation, holidays, and tuition reimbursement.
- $1,000 employee referral program and 401(k) plan.
- Pet-friendly offices, paid food trucks, company outings.
