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Responsibilities:
- Ensure timely delivery of customer services.
- Attend regular service review meetings.
- Manage escalations effectively.
- Initiate quality improvement measures.
- Conduct risk assessments for infrastructure changes.
- Manage internal and external service providers.
- Ensure regular reporting and analysis.
Requirements:
- Education in computer science or similar.
- Extensive experience in IT service management.
- Strong knowledge of IT outsourcing and infrastructure.
- Good understanding of ITIL processes.
- Fluent in German and English.
Benefits:
- Responsible tasks with mobile working options.
- Independent working environment.
- Internal health management.
- Company pension and disability insurance.
- Permanent employment contract.
