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Responsibilities:
- Answer calls professionally per code of conduct.
- Take notes during calls.
- Maintain industry-specific vocabulary.
- Ensure accurate, complete message rendering.
- Uphold high standards of customer service.
Requirements:
- Fluent in English; native Macedonian.
- 1+ years of OPI experience.
- Knowledge of medical terminology.
- High emotional intelligence.
- Familiarity with legal terminology is a plus.
Benefits:
- Fully remote with flexible scheduling.
- Immediate start post-onboarding.
- Monthly fee payments.
- Internal certified training.
- Employment contract available.
